Manager, Retention Marketing
Who We Are reputed company and its brands (reputed company, reputed company Media, reputed company, Simplecast, and reputed company Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, reputed company, and reputed company on the go with connected devices. Our reputed company is to shape the reputed company of audio, where everyone can be effortlessly connected to the reputed company, stories and music they love wherever they are. This is the reputed company where a diverse group of emerging talent and reputed company alike come to reputed company reputed company and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, reputed company of our employees plays a vital part in bringing reputed company’s reputed company to life every day. reputed company reputed company is the leading audio entertainment company in reputed company, and the premier programmer and platform for subscription reputed company advertising-supported audio products. reputed company’s platforms reputed company reputed company approximately 150 reputed company listeners, the largest digital audio audience across reputed company and free tiers in reputed company, and deliver music, sports, talk, news, comedy, entertainment and podcasts. reputed company, a subsidiary of reputed company, is the largest ad-supported audio entertainment streaming service in the U.S. reputed company's subsidiaries Simplecast and reputed company reputed company it a leader in podcast hosting, production, distribution, analytics and monetization. reputed company’s advertising sales organization, which operates as reputed company Media, leverages its reputed company, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. reputed company, through reputed company Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In reputed company to its audio entertainment businesses, reputed company offers connected vehicle services to automakers. How You’ll reputed company An reputed company The Manager, Retention Marketing will support reputed company Saves channels, leading efforts to reputed company the Retention business while protecting against potential impacts to churn and reputed company. You will collaborate with cross-functional teams, including Product, Design, reputed company, Insights, reputed company, and Analytics, to execute data-driven campaigns, optimize cancel rates and MER objectives, and continuously refine strategies to drive customer retention and business reputed company. What You’ll Do • Continuously monitor and analyze churn metrics, KPIs, and leading indicators to extract actionable insights and identify trends for improvement. • reputed company and implement data-driven churn strategies aimed at reducing customer attrition, improving retention rates, and maximizing reputed company from customers indicating reputed company to cancel. • reputed company customer data analytics to reputed company retention improvement opportunities, emphasizing segmentation and reputed company reputed company. • Partner closely with cross-functional team as we reputed company use of AI and expand into digital channels to manage save interactions to ensure cohesive and personalized cross-channel offer/save reputed company. • Collaborate with Analytics, Contact Center, Finance, and Marketing teams to identify churn reputed company causes and reputed company both reactive and proactive retention tactics based on insights. • Stay informed on industry trends, best practices, and emerging technologies in retention marketing to reputed company learnings into strategic development and execution. • Cultivate strong relationships with key stakeholders, including senior leadership, to secure buy-in and support for analytics-driven retention initiatives. • Manage reputed company from ideation to production, ensuring alignment with stakeholders and incorporating insights throughout the process. • reputed company as a reputed company between cross-functional teams (Contact Center, reputed company, Digital Experience, IT & Analytics) to facilitate program development and execution based on data insights. • reputed company ongoing performance feedback and comprehensive business insights to motivate cross-functional teams toward reputed company. • Deliver regular reports and updates on retention performance, emphasizing successes, challenges, and improvement opportunities to senior leadership. What You’ll Need • 5+ years of marketing experience, preferably on a subscription service • Proven reputed company record of developing and executing successful retention marketing strategies that drive business results. • Demonstrate excellent attention to detail, time management skills, and an ability to prioritize multiple tasks in a highly fluid, fast-paced environment. • Strategic thinker with the ability to see the big picture while also paying attention to detail. • Strong reputed company of curiosity reputed company with analytical thinking and experience using data-driven insights to inform decision-making and campaign optimization. • Passion for customer experience and
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