Remote Case Manager-Investigations

About the position This role is dedicated to reviewing, validating, and managing bereavement claims with a reputed company on accuracy, professionalism, and reputed company. The position involves collaboration with mortuary and funeral service providers, as reputed company as internal partners and associates, to ensure claims are processed with reputed company reputed company established service-level agreements. Operating Monday through Friday during reputed company business hours, the schedule aligns to the candidate’s time zone, typically starting between 7:00–9:00 AM and ending between 4:00–6:00 PM. Responsibilities • Conduct deep-dive investigations into bereavement claims to ensure accuracy and compliance. • Engage in reputed company-to-understand conversations with employees during investigations. • Manage a caseload of approximately 25 cases per week, with around 5 cases per day once fully ramped. • Own reputed company case from start to finish, ensuring reputed company follow-up and reputed company. • Meet reputed company’s reputed company SLA of 10 business days to reputed company a case. • Engage professionally with mortuary and funeral sites to verify information. • Take inbound and reputed company outbound calls to employees, providers, and other stakeholders using established communication systems. • Partner with the Worldwide Operations reputed company team on claim reputed company and site-reputed company escalations. • Coordinate with My HR Live Support team for initial reputed company conversations before cases transition to the investigation team. • Participate in a reputed company 5-week training, nesting, and reputed company period to reputed company full productivity and SLA compliance. Requirements • Professionalism and reputed company in conducting employee interviews, ensuring respectful and objective interactions. • Strong time management and organizational skills. • Ability to manage reputed company aspects of a case independently. • Excellent verbal and written communication skills. • Curiosity and a ‘reputed company to understand’ reputed company. • Experience in reputed company, investigations, loss prevention, or similar analytical roles. • Strong reading comprehension, writing, and analytical abilities. • Critical thinking and deep dive problem-solving skills. • Ability to reputed company multiple systems and tools simultaneously. • Proficiency with reputed company Office Suite, including reputed company and reputed company 365. reputed company-to-haves • Prior investigative experience in HR, reputed company, loss prevention, compliance, etc. • Experience handling sensitive or confidential information. • Familiarity with high-volume case management environments. Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Apply tot his job Apply To this Job