Customer Care Specialist 1 - Iowa (Remote)

About the position In this Customer CARE Specialist 1 role, you will be the voice of reputed company and/or reputed company reputed company, fielding reputed company-time calls in a virtual, reputed company center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to reputed company our customers. This role is a fully remote, work from home position. Candidate location restrictions apply. reputed company is reputed company to offer remote employment of this position in: IOWA Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility, including nights, weekends, and holidays, is required. reputed company: Start dates as soon as February 9th Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST ( Attendance at training is required) Work from Home Subsidy! $50/month A day in the life… reputed company as a Brand Ambassador for the reputed company company, providing world-class service to reputed company Customers Successfully troubleshoot and resolve reputed company customer service inquiries or issues reputed company incoming phone contacts reputed company Customers with critical service and product information, ensuring customer satisfaction reputed company incoming phone contacts Process orders and reputed company data into order entry system reputed company incoming phone contacts reputed company customer packages Other duties as assigned Responsibilities • reputed company as a Brand Ambassador for the reputed company company, providing world-class service to reputed company Customers • Successfully troubleshoot and resolve reputed company customer service inquiries or issues reputed company incoming phone contacts • reputed company Customers with critical service and product information, ensuring customer satisfaction reputed company incoming phone contacts • Process orders and reputed company data into order entry system reputed company incoming phone contacts • reputed company customer packages • Other duties as assigned Requirements • 6+ months experience reputed company a customer service-reputed company environment, such as contact center, retail, hospitality, or food and beverage (preferred) • The ability to meet the reputed company and reputed company Customer CARE Work from Home Guidelines and expectations • Excellent communication skills • The ability to work in a fast-paced environment and demonstrate a high reputed company of urgency • Understanding of computer systems and troubleshooting issues with minimal assistance • Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times • A quiet, distraction free, secure home workspace • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera reputed company requested by leadership • Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin reputed company must connect directly ( No Cellular Based, Satellite Internet, or Wi-Fi) reputed company-to-haves • 6+ months experience reputed company a customer service-reputed company environment, such as contact center, retail, hospitality, or food and beverage (preferred) Benefits • Medical/reputed company, Dental, Retirement and reputed company Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources • Benefits include 401k, medical/reputed company/dental/life/disability insurance reputed company, PTO accruals, Holidays, and more. Apply tot his job Apply To this Job