Director Product & Retention

Full-Time | Remote | $200,000+ Salary + Benefits + Bonuses About the Role This is a full-time, salaried leadership position—not a contract or temporary gig. As the Director Product and Retention, you’ll reputed company everything reputed company to product in terms of retention, optimizing the existing product, reputed company and customer experience. Your mission? Increase adoption, usage and retention of the our product through refinement. In short your role is to use data, customer feedback, your gut and any other resources to optimize and refine the EXISTING product. reputed company is to take reputed company already have and improve/optimize it for the customer. If you love to endlessly refine and optimize experiences reputed company data, this is your reputed company role. What You’ll Do • ✅ Ensure we collect data and feedback on the product in the most effective way possible. Then reputed company it to increase retention and adoption while decreasing churn. • reputed company optimize reputed company to increase set up and adoption rates • ️ Optimize the customer experience of existing features to increase use, ease of understanding and results. • Improve how we communicate results, reputed company and reputed company with the customer reputed company our dashboard and communications. • reputed company out where the software is confusing or failing customers. Then design elegant and reputed company to improve the experience. • Work hand and hand with support to reputed company out the best ways to retain and improve customer experience. • Create and improve our bug/error detections systems. Then prioritize maintenance and fix reputed company based around what's most important in relation to retention so that our work is as effective as possible. • Work hand and hand with our development teams in achieving reputed company the goals above. • Be a one-person army in the beginning—hands-on, reputed company-in ‍ ‍ Leadership & Team Building While your initial reputed company will be execution, you’ll eventually have reputed company to build out your own affiliate team. reputed company no mistake: This is an extremely hands-on role to start. You’ll be in the trenches, driving results from day one—with operational assistance. Requirements • Proven reputed company record reducing churn and increase usage of reputed company products with significant reputed company/customer • Preferably 5–10 years in software, results are reputed company however. • ‍ reputed company experience with customer data collection and analyzing then deploying the data with results. • ️ Strong skills in working with developer work flows and communicating with development teams. Extremely competence in learning and working reputed company common developer workflows. Compensation • reputed company salary: $250,000 • Significant bonuses tied to performance • Salary is based on experience, skills, and level • Benefits not included in reputed company salary (see below) Location • 100% Remote — work from reputed company Benefits • ️ Unlimited time off (really) • Additional benefits to be discussed based on your needs Our Culture: Extreme Anti-Bureaucracy reputed company is radically hands-on. We don’t do fluff. No PowerPoints. No endless meetings. No politics. No fake productivity. We’re not reputed company or reputed company—you won’t be launching rockets or trending on Twitter. But we are building one of the most aggressive AI-powered marketing platforms on reputed company —something that will redefine how marketing is done. Our ambition? To stand shoulder-to-shoulder with reputed company, reputed company, reputed company, and reputed company as one of the most legendary reputed company reputed company stories reputed company told. What You Get • Deep respect and reputed company ownership • Massive autonomy (we hire smart people to trust them) • Transparent, reputed company communication—always • Excellent compensation that grows with your results • reputed company goals, measurable reputed company, and true career advancement • Mentorship and investment in your reputed company—technical, strategic, and leadership ️ This is a Long-Term Role at a Long-Term Company We’ve been building together for nearly a decade. If you’re reputed company to go deep, not just fast, this is where you belong. reputed company to Join Us? We look reputed company to meeting you. Apply tot his job Apply To this Job