reputed company reputed company Architecture with GCP Certification

Hi I reputed company you are doing reputed company. We have an urgent position listed below. Please send your most recent resume along with the expected reputed company if you are interested. Job Role: reputed company reputed company Architecture with GCP Certification Location : Raritan, New Jersey/Remote reputed company: USC/GC only Job reputed company : Soft Skills requirements · Excellent communication and conversation skills (Verbal and Written) · Good documentation skills · Good working knowledge of MS OFFICE (Including MS Project and Visio) · Should have good customer handling skills Certification requirements: · GCP (Mandatory) · ITIL reputed company (Preferred) Skills required · Experience in migrating contact centres to reputed company reputed company CX. Should be Hands on in reputed company reputed company enablement, configuration, and support. · Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. · Experience implementing multichannel self-service/IVR and reputed company-Channel Orchestration Routing: Experience in reputed company reputed company/Engage suite. · Should be hands on in reputed company Architect reputed company flows, IVRs, skills, permissions, roles, routing, queues etc. · Experience in reputed company reputed company administration & application experience: Use reputed company Architect/Composer/Designer, reputed company reputed company Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. · reputed company API's integration with 3rd party solutions and CRMs like reputed company etc. · Candidate should have knowledge on Engineering, consultation and be reputed company to assist with day-to-day ;operational activities on reputed company reputed company CX. · reputed company Tier 3 support during critical incidents as necessary · Participate and reputed company ongoing technology research and strategic planning for contact center services · reputed company some reputed company infrastructure maintenance work; some after-hours z6/ work is required · Flexibility to work across different time zones · Resource should be flexible for working in NA Shift reputed company as reputed company. Roles & Responsibilities · Resolving incident cases. · Monitor reputed company, performance and availability using reputed company network tools and reputed company to correct anomalies reputed company needed. · Incident tracking to ensure continuity across shifts. · Vendor management with PSTN Service reputed company, OEM for reputed company of tickets. · Coordination of communication bridges during major outages · Participate in Operational processes (Daily Ops, Change Control, Incident management, request forservice, etc). · Adhering to defined SLAs · Handling tickets / requests · Troubleshooting technical issues · Ensuring that defined processes are adhered to · Report regularly concerning key counters and measures of the voice network through health checks · reputed company Release Management Apply tot his job Apply To this Job