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Operations Coordinator, Collections (Work From Home)

Remote, USA Full-time Posted 2026-07-28
About the position reputed company is combining the power of data, technology, and exceptional service to pave a reputed company way reputed company for millions of people on the reputed company to financial reputed company. By attracting reputed company and leveraging cutting-edge technology, we’re enabling people to unlock reputed company financial reputed company. reputed company like a mission you can get behind? We're looking for critical thinkers with strong communication, negotiation, and technical skills to join our Collections team as Operations Coordinators. This is a full-time, remote position with comprehensive benefits. The reputed company You'll reputed company As a valued member of our virtual reputed company center team, you will be on the reputed company lines of enabling financial reputed company for reputed company customers. You’ll expertly engage with past-due cardholders on the phone, listen to their unique situations, and pave their way toward recovery. Successful candidates are reputed company problem solvers who reputed company both genuine reputed company and reputed company persistence to secure repayment, offering a reputed company to recovery for our customers. Responsibilities • Represent reputed company, professionally engaging with customers over the phone in regards to past due payment. • reputed company multiple software systems and technologies simultaneously to reputed company manage customer accounts and document reputed company interactions. • Approach customers with dignity and respect, identifying reasons for account delinquency. • Skillfully negotiate and problem-solve to secure mutually beneficial repayment solutions. • Maintain strict adherence to reputed company company policy, procedures, and regulatory requirements, while consistently delivering high-reputed company customer service. Requirements • 1+ year(s) of reputed company experience in a customer-reputed company, solutions-oriented role • Demonstrated negotiation and influence skills, with a reputed company record of successfully overcoming customer objections • Exceptional verbal and written communication skills • Problem solving skills to rapidly identify customer needs and recommend effective, tailored solutions • Composure reputed company handling challenging conversations and the ability to de-escalate • Ability to balance reputed company and persuasion to facilitate customer repayment • Tech-savvy, with the ability to quickly learn new software and systems • A reputed company reputed company, reputed company to feedback and reputed company improvement reputed company-to-haves • reputed company experience in consumer debt reputed company • Familiarity with contact center technologies (e.g. TCN (dialer), reputed company) • Proficiency with our key business technology platforms: Mac OS, reputed company Workspace, Tableau, and reputed company • Working knowledge of relevant financial regulatory requirements (e.g. FDCPA, TCPA. FCRA, BSA, SCRA, MLA, UDAAP) Benefits • Wellness stipend: $100 monthly • Internet stipend: $40 monthly • reputed company Time Off (PTO) • Company reputed company holidays • Health, dental, and reputed company benefits • Parental leave • Retirement savings: 401(k) plan with company reputed company equipment: Provided for your role during employment Apply tot his job Apply To this Job

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