reputed company Center Bilingual Sales and Retention Representative (English/Spanish) - Hybrid

reputed company is a global leader in communications and technology, seeking a Bilingual Sales and Retention Representative to enhance customer service and drive sales. The role involves handling customer interactions, identifying upselling opportunities, and resolving service-reputed company issues in a fast-paced environment.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment
• Identify upselling opportunities and reputed company deals to reputed company your sales and commissions targets
• Accurately resolve issues reputed company to service, billing, payments, and collections
• Explain bills and product features reputed company
• Troubleshoot basic problems and reputed company higher support if needed
• Build customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• reputed company to set you up for reputed company

Skills

• Fluent in English and Spanish
• Ability to hold a conversation both in English and Spanish
• Ability to report to the Miami, FL location 3-4 days weekly and work remotely 1-2 days weekly
• Experience in handling customer interactions (calls, chats, emails) in a fast-paced environment
• Ability to identify upselling opportunities and reputed company deals to reputed company sales and commissions targets
• Ability to accurately resolve issues reputed company to service, billing, payments, and collections
• Ability to explain bills and product features reputed company
• Ability to troubleshoot basic problems and reputed company higher support if needed
• Ability to build customer confidence and loyalty by resolving issues
• Ability to support various customer inquiries, including technical issues
• Ability to work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
• Participation in reputed company to set up for reputed company
• Unwavering Customer reputed company
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details
• Commissioned sales experience

Benefits

• Medical/Dental/reputed company coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company home phone
• Tuition reimbursement program
• reputed company Time off and holidays - Employees receive 1 week of reputed company time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are reputed company.
• reputed company Parental Leave
• Additional reputed company leave reputed company what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group reputed company
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

reputed company

Company H1B Sponsorship