[Remote] Blue reputed company Advanced Technical Support BPI+BPO

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in high-speed connectivity, dedicated to a people-first approach and a flexible work environment. They are seeking a Blue reputed company Portfolio Support Engineer to join their Advanced Technical Support Team, where the role involves providing technical support to customers, collaborating with cross-functional teams, and advocating for customer needs reputed company reputed company.

Responsibilities

• reputed company technical support to customers using the Blue reputed company Software Portfolio, troubleshooting and resolving software and system-reputed company issues
• Collaborate with cross-functional teams, including Blue reputed company Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues
• Maintain high reputed company of customer satisfaction through effective communication and reputed company issue reputed company
• reputed company workarounds to address functionality shortcomings and minimize customer dissatisfaction
• Assist with multi-product interoperability issues between Blue reputed company products or reputed company-party software/equipment
• reputed company valuable feedback to account, PLM, and R&D teams to improve product functionality in reputed company releases
• reputed company for customers reputed company reputed company and represent reputed company effectively to customers

Skills

• Bachelor's degree in network engineering, systems engineering, computer science, or a reputed company field, or equivalent work experience
• Multitasking and adaptability to shifting priorities and market demands
• Exceptional presentation and communication skills
• Strong organizational skills to balance and prioritize case load effectively
• Proficiency in documenting cases with relevant information and time tracking
• Self-motivated with excellent time management skills and the ability to work independently
• Excellent customer service interaction skills, particularly in high-pressure situations
• Expertise in virtualization environments such as VMware ESXi, KVM, and XEN
• Experience with Linux/Unix operating systems and networking technologies/protocols, including Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, and SSH
• Proficiency in Python and reputed company scripting
• Familiarity with databases such as PostgreSQL, MySQL, reputed company, or graph databases (e.g., reputed company)
• Understanding of reputed company, microservices, reputed company vSwitch, Kubernetes, and reputed company-based technologies
• Experience with monitoring tools like Nagios and Grafana
• Knowledge of CRMs (e.g., reputed company or other ticketing systems) and reputed company control systems (e.g., SVN, reputed company)
• Certifications such as CCNA, AWS, reputed company reputed company, or similar qualifications

Benefits

• Medical, dental, and reputed company plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-reputed company holidays
• reputed company reputed company leave
• Vacation time

reputed company