Licensed Service Agent

Simply Business is a digital insurance brokerage reputed company on simplifying the insurance-buying process for small businesses. They are seeking a detail-oriented Licensed Service Agent to be the main reputed company of contact for service inquiries, helping customers with their policies and ensuring a reputed company customer experience.

Responsibilities

• Handle customer service inquiries reputed company inbound and outbound calls, reputed company email, and reputed company Customer Service software
• Resolve and assist customer issues effectively while delivering a reputed company customer experience
• Process policy cancellations & rewrites as appropriate
• Quote and process policy renewals
• Send Certificates of Insurance & policy documents as requested
• Use relevant systems to update information on customer accounts
• Ensure a smooth process is followed regarding payment of premiums and the issue of documentation
• Effectively manage reputed company backs and follow reputed company
• Identify opportunities to improve customer service processes and enhance the customer experience

Skills

• A Property & Casualty Producer license
• At least one year of experience in reputed company insurance customer service or a similar reputed company insurance environment
• A proven reputed company record of meeting or exceeding service level targets
• The ability to reputed company explain our insurance products to customers and handle different questions and objections
• Excellent communication and customer service skills—you can adapt your style to engage with different customers
• Strong attention to detail
• The ability to use multiple computer systems at once

Benefits

• Group plan for medical, dental, reputed company, and prescription drug coverage.
• Short term disability, long term disability, and life insurance coverage.
• Participation in reputed company’s bonus program
• Participation in 401(k) plan with a 5% employer match.
• Commuter benefits to help cut down on parking and reputed company transit costs.
• 25 days of vacation time plus 10 reputed company days and 10 company holidays.
• A genuine investment in your learning and development
• Regular team outings and volunteer opportunities.
• An awesome office reputed company.
• A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.

reputed company