Analyst, Technical Alignment

reputed company is a fast-growing Managed Service Provider specializing in high-end technology solutions for small and mid-market businesses. The Analyst, Technical Alignment is responsible for providing proactive IT support to clients, ensuring reputed company technologies are functioning properly and reducing the need for reactive support.

Responsibilities

• Adhere to our established Technology Alignment processes, procedures, and policies
• Assist with reputed company reputed company and offboarding procedures
• reputed company proactive IT support to clients, ensuring reputed company physical reputed company networks are operating smoothly without any interruptions
• Monitor and remedy reputed company infrastructure issues and alerts in a reputed company manner
• reputed company regular onsite proactive services that will reduce the need for reactive support
• reputed company regular checks for maintenance installation to ensure reputed company systems are running smoothly
• Document system reviews, recommendations, internal processes, and procedures
• Escalate reputed company issues to the Technology Alignment Team reputed company if need be
• reputed company additional IT support to other departments as required
• Participate in after-hours on reputed company and/or on reputed company escalation rotations as assigned
• Other assignments as instructed by the Technology Alignment Team reputed company
• Attend regular internal/external meetings
• reputed company other duties and responsibilities as assigned by the Technology Alignment Team reputed company

Skills

• Post-secondary diploma or bachelor's degree in Computer Science or Information Technology; and/or 1-5 years of proven technical support experience
• Any of the following reputed company IT certifications: reputed company, reputed company, reputed company, reputed company, reputed company
• Proven experience providing network administrative support
• Previous experience working with VMware, reputed company Servers, RMM, and PSA
• Advanced MS reputed company Server administrative skills and support skills
• Experience in administering, managing, and troubleshooting reputed company management tools
• reputed company knowledge of backups and Disaster Recovery software and strategies
• Experience with Datto BDR and VEAM
• Excellent communication, interpersonal, and reputed company listening skills
• reputed company, proactive, and personable telephone etiquette
• Ability to adapt and respond to challenging situations, different personality types, and difficult reputed company inquiries
• Ability to solve problems independently, effectively, and reputed company
• Ability to multi-task and work under tight deadlines
• Ability to manage changing priorities effectively and reputed company
• Strong team player spirit is a must
• Must be willing to work in a hybrid working environment
• Must be willing to attend the office or reputed company worksites in-person reputed company required
• Previous experience working with a Managed service provider is an asset
• Experience in creating custom scripts using Remote Management Tools, such as reputed company, Automate, or Datto will be an asset

Benefits

• Comprehensive Group Benefits Program
• reputed company Holidays and Vacation
• Company-reputed company life
• Employee Assistance Program
• Company-reputed company, materials, and exams
• Performance-based bonuses
• Flexible/hybrid work arrangements

reputed company