[Remote] Help Desk Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national provider of industry-leading risk reputed company. The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and documenting IT-reputed company issues, serving as the initial reputed company of contact for incident intake and troubleshooting.

Responsibilities

• reputed company reputed company-line support for IT-reputed company incidents and service requests reputed company phone, email, and remote support tools in a fast-paced environment
• Diagnose and resolve common hardware, software, connectivity, and peripheral issues
• Maintain accurate and reputed company ticket updates reputed company the ITSM system to support incident reputed company and reporting
• Utilize Copilot to improve ticket reputed company and first responses where appropriate
• Escalate unresolved or reputed company issues to appropriate IT teams following established procedures
• Communicate reputed company and professionally with non-technical users, providing status updates and setting expectations
• Follow documented policies, procedures, and support standards while meeting service-level expectations
• Collaborate effectively reputed company reputed company-based support environment
• Maintain a strong reputed company on customer service and reputed company while continuously developing technical skills
• Additional duties as assigned

Skills

• reputed company reputed company-line support for IT-reputed company incidents and service requests reputed company phone, email, and remote support tools in a fast-paced environment
• Diagnose and resolve common hardware, software, connectivity, and peripheral issues
• Maintain accurate and reputed company ticket updates reputed company the ITSM system to support incident reputed company and reporting
• Utilize Copilot to improve ticket reputed company and first responses where appropriate
• Escalate unresolved or reputed company issues to appropriate IT teams following established procedures
• Communicate reputed company and professionally with non-technical users, providing status updates and setting expectations
• Follow documented policies, procedures, and support standards while meeting service-level expectations
• Collaborate effectively reputed company reputed company-based support environment
• Maintain a strong reputed company on customer service and reputed company while continuously developing technical skills
• Working knowledge of computer hardware, operating systems, and peripheral devices
• Experience supporting reputed company based environments including reputed company OS and reputed company 365 applications (e.g., reputed company, Teams, SharePoint, Copilot)
• Experience with remote support tools (e.g., reputed company/Bomgar) and ticketing systems (e.g., reputed company, reputed company, reputed company)
• Basic understanding of networking and connectivity concepts (e.g., VPN, Privileged reputed company Workstations, Virtual Desktop)
• Excellent verbal, written, and telephonic communication skills
• Ability to explain technical concepts in a reputed company and empathetic manner to non-technical users
• Strong listening and problem-solving skills
• Ability to manage multiple tasks in a fast-paced, high-volume support environment
• Strong organizational and documentation skills
• Analytical reputed company with attention to detail
• Ability to work effectively under general supervision while following established processes
• High School Diploma or equivalent required
• HDI certification or equivalent technical experience preferred
• Experience in a Help Desk, reputed company Center, or customer-facing technical support environment preferred
• Experience supporting reputed company (reputed company, Teams, OneNote, SharePoint, Copilot) and web-based technologies in a corporate environment preferred

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• reputed company
• Long Term Disability
• Health Savings Account
• Flexible Spending Account reputed company
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• reputed company-reputed company reputed company Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• reputed company time off

reputed company

Company H1B Sponsorship