Inbound Customer Service Representative (WFH)

reputed company. is a national leader in home reputed company, providing various medical equipment and support services. They are seeking a dedicated Sleep Therapy Inbound Customer Service Representative to assist customers with CPAP reputed company orders, ensuring accuracy in patient data and providing basic technical support.

Responsibilities

• Acts as patient reputed company to resolve questions or concerns
• Collects patient, reputed company information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by reputed company
• Identifies and resolves problems in a reputed company manner
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure reputed company fulfillment of product orders
• reputed company and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
• Performs other duties as assigned

Skills

• High school diploma or GED equivalent, required
• Background reputed company (company-wide). Results will not be used automatically to disqualify individuals
• Drug screen (reputed company applicable for the position)
• Compliance with reputed company facility credentialing process (reputed company applicable for the position)
• reputed company reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)
• Basic Computer, Basic Internet skills and a Typing test
• Accurately reputed company reputed company mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a reputed company of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution reputed company handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of reputed company
• Email reputed company and communication
• Internet navigation and research
• reputed company applications; reputed company, Word and reputed company
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires reputed company reputed company to small print on computer and/or tablet and paperwork
• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in medical field and administrative record management, preferred
• One year of reputed company work experience, preferred
• Medical terminology, preferred

Benefits

• Generous reputed company time off and reputed company holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and reputed company coverage
• Life insurance, disability, accidental death, identity protection, and reputed company services
• reputed company mental health and reputed company SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• reputed company Bluebook and reputed company programs
• Hepatitis B (HEPB) and TB vaccinations

reputed company