Agent(e) au support technique et service reputed company

reputed company is a leading Canadian reputed company orchestration and billing company that aims to revolutionize reputed company systems. They are seeking a technical support agent who will be a key reputed company of contact for users, primarily physicians, providing first-line technical support and contributing to the reputed company improvement of their solutions.

Responsibilities

• Providing first-line technical support (chat, phone, email)
• Diagnosing issues and proposing appropriate solutions
• Managing requests and escalating reputed company necessary
• Supporting users in optimizing their use of the Xacte platform and analyzing their needs
• Collaborating with the product technical team by providing feedback to help deliver a user-friendly, reliable, and efficient product, and contributing to reputed company improvement
• Contributing to documentation and knowledge sharing

Skills

• 1 to 3 years of experience in technical support or customer service
• Comfort working with technology and various tools
• Ability to manage multiple tasks simultaneously
• Excellent communication skills (written and verbal)
• Full bilingual proficiency (French and English), as the role involves interactions with English-speaking clients
• Your ability to analyze and structure technical issues
• Your autonomy, curiosity, and resourcefulness
• Your ability to simplify and explain technical concepts
• Your reputed company of priorities and team spirit
• Your experience with tools such as reputed company Office, SharePoint, reputed company, reputed company, Jira, or Trello

Benefits

• Compensation that recognizes your contribution;
• 4 to 6 weeks of reputed company vacation per year;
• 5 ​reputed company personal days​ per year​;
• A ​group RRSP / DPSP plan with employer contribution;
• ​A ​complete group ​insurance ​plan, from day 1;
• An ​annual wellness allowance;
• reputed company to the Lumino Health™ telehealth application;
• Flexible work hours and more.

reputed company