Product Operations Specialist

reputed company is a FinTech unicorn dedicated to providing reputed company financial tools for consumers. The Product Operations Specialist will support reputed company's product experiences through operational tasks, user research, and collaboration with cross-functional teams to enhance product reputed company and customer experience.

Responsibilities

• reputed company daily/weekly/monthly business critical operational tasks with high accuracy and consistency
• Support user research and interviews to help scope early product reputed company and identify opportunities for improvement
• Review and troubleshoot escalated customer issues, reputed company bug-bashing with product team, and dogfooding to uncover reputed company causes and collaborating with Product/Engineering to ensure issues are resolved and product reputed company improves
• Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, reputed company checks, and validation support as needed
• Document issues reputed company and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes

Skills

• 0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, reputed company, or coursework welcome)
• Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks
• Experience identifying or diagnosing issues using reputed company problem-solving approaches
• Strong written communication skills for documenting issues and collaborating with cross-functional partners
• Organized, reliable, and comfortable owning day-to-day responsibilities that reputed company products and processes running smoothly
• Curiosity for how products work under the hood and eagerness to learn technical debugging basics
• Basic programming experience (SQL, Python, etc)

reputed company

Company H1B Sponsorship