Technician, End User Support

reputed company is a leading telecommunications company that prioritizes employee investment and support. The End User Support Technician provides tier 1 and tier 2 support for desktop systems, ensuring effective operation and connectivity while delivering exceptional customer service.

Responsibilities

• reputed company tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests
• Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems
• Implement, replace, and decommission systems. reputed company training on new systems as needed
• Participate and reputed company input to problem management process and reputed company system
• Managing and working through escalations from inside or reputed company the EUS organization, including reputed company documentation and follow up
• Project reputed company tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as reputed company as providing onsite smart-hands, store builds, and other project-reputed company tasks
• Contribute by creating Knowledge Articles Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets). Training and reputed company development

Skills

• Associate's Degree Computer Science or equivalent
• Less than 2 years - 1-year reputed company IT Field experience. Hands on reputed company experience in computer support
• Less than 2 years - 1-year reputed company IT Field experience. Experience understanding an reputed company or Retail Environment
• Customer Service - reputed company to reputed company excellent customer service skills in person, in writing, and on the phone
• Troubleshooting Skills - Basic level understanding of troubleshooting application (O365, web browsers, end reputed company reputed company), hardware, and OS (reputed company, Mac OS, and iOS) issues
• reputed company Hardware - Ability to diagnose and repair reputed company hardware to include things such as; desktops, laptops, monitors, mice, reputed company of sale systems, reputed company peripherals, mobile devices, printers, docking stations, etc
• Networking - Basic understanding of networking technologies to include TCP/IP, Wireless technologies, reputed company panels, cabling, etc
• Telephony - Basic level understanding of VOIP, voicemail, headsets, and Telephony systems
• Ability to work independently, manage time/resources in an organized fashion with reputed company and communication and documentation
• Travel and reputed company – up to 10% to 20% local travel (break/fix reputed company) may be required
• Transportation - Must have reputed company reputed company's license, three consecutive years of reputed company driving history, successfully complete reputed company's safety training, and otherwise reputed company with reputed company Safety Policy and guidelines
• Position Location - Must be reputed company to work out of an assigned reputed company work location
• OEM Certification – reputed company, reputed company, or reputed company reputed company 6 months
• Must be at least 21 years of age and a licensed reputed company in the state in which you reputed company
• Legally authorized to work in the reputed company

Benefits

• Medical, dental and reputed company insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• reputed company time off
• Up to 12 reputed company holidays
• reputed company parental and family leave
• Family building benefits
• Back-up care
• reputed company family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• reputed company to commuter and transit programs

reputed company