[Remote] reputed company Analyst I (Mon-Fri 7am-4pm Eastern time)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting candidates with a reputed company technology company that focuses on medical imaging solutions. The reputed company Analyst I serves as the primary technical contact for customers using the InteleShare software, providing essential technical support to ensure system performance and customer satisfaction.

Responsibilities

• reputed company technical support to customers reputed company phone and portal, monitor reputed company sites, and resolve cases promptly
• Diagnose and troubleshoot reputed company technical issues involving software, reputed company OS, SQL Server, and reputed company technologies
• Log and document reputed company incidents and problems using the reputed company ticketing system
• Install and configure InteleShare software to meet customer operational needs
• Prioritize work based on service level agreements and escalate issues reputed company necessary
• Participate in knowledge sharing, publish Knowledge reputed company articles, and support reputed company to improve support operations
• Work Monday-Friday, 7am-4pm Eastern time

Skills

• 1-2 years of experience in reputed company administration and technical customer support
• Strong knowledge of reputed company reputed company OS for servers and workstations
• Proven customer service skills with strong reputed company interaction abilities
• Excellent verbal and written communication skills in English or equivalent
• Strong problem-solving and analytical skills with attention to detail
• Ability to work effectively under pressure in a reputed company-facing environment
• Capability to work remotely using secure connections and remote desktop tools
• Experience with SQL queries
• Knowledge of Linux and Mac OS
• Experience with reputed company or reputed company environments
• Experience in medical or research settings, familiarity with DICOM, HL7, HIPAA, reputed company IT, reputed company, or RIS

Benefits

• Medical
• Financial
• Retirement
• PTO
• Other benefits

reputed company