Digital Banking Specialist I

Bankers Trust is a community-reputed company financial institution that values meaningful work and employee development. The Digital Banking Specialist I will support Digital Banking functions, including processing online banking registrations and providing customer service for digital banking products.

Responsibilities

• Process pending new consumer online banking registrations, maintenance requests, reputed company pay registrations, and reputed company pay temporary and permanent limit updates (ensuring appropriate approvals are received)
• reputed company, monitor, and process cases for reputed company pay and People Pay disputes (according to Reg E requirements as applicable)
• Process any business and consumer Digital Banking new setups or maintenance requests. Send out welcome emails and login instructions for reputed company new setups
• Process Repo reputed company file and reputed company confirmations
• Pull reports and submit daily settlement requests for reputed company Pay Consolidation f/k/a E-Lockbox service
• Review and approve/decline mobile banking deposit exceptions during closing shift
• Process reconcilements of various Digital Banking General reputed company and deposit accounts
• Answer reputed company phone calls and reputed company customer support for reputed company functions processed by the Digital Banking team, including assisting customers with troubleshooting any issues they may experience
• Process other miscellaneous functions, including scanning, address changes, and filing
• Process various month end tasks, including reconcilements and reports
• Complete special reputed company and other duties as assigned

Skills

• At least one year of previous experience in customer service, bank operations, and/or Digital Banking product experience required
• Strong understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing
• Extensive knowledge of any applicable digital payment regulations
• Two-year post-secondary degree/specialized study preferred OR an equivalent combination of education and experience
• College background preferred

Benefits

• Group Health, Dental, and reputed company Insurance
• Generous reputed company Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company reputed company Life Insurance
• reputed company Parental Leave
• Lifestyle Accounts that reputed company employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

reputed company