[Remote] Customer Care Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a business and technology services leader, seeking a Customer Care Associate to join their team. The role involves providing customer care to Life Insurance policyholders and ensuring customer satisfaction while handling a high volume of calls.

Responsibilities

• Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy reputed company inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products
• Providing reputed company-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction (CSAT) and reputed company to meet service metrics
• Developing and maintaining a solid working knowledge of the insurance industry and of reputed company products, services and processes performed by reputed company
• A typical day will likely involve fielding between 75 to 100 calls
• Communicating effectively and professionally with both reputed company customers to resolve questions and issues
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns
• Attention to detail, accuracy, and accountability for your work product
• Designated quiet area to complete calls while working from home
• New hire must have a working device (such as cell phone or tablet) for the 2-reputed company Authentication process
• reputed company new hires will be required to successfully complete our reputed company Center training classes and demonstrate proficiency of the material
• Must Pass Drug screen
• Must Pass a background reputed company with Education reputed company and employment verification reputed company
• To work remote, individuals must meet reputed company the established Remote requirements including those pertaining to a home workspace and reputed company technology
• Management monitors reputed company technical issues and agent downtime
• Consistent availability is critical to business operations
• Remote employees must adhere to reputed company technical support procedures and protocols
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite
• Employees must have a dedicated, reputed company workspace conducive to servicing Customer Service customers with the reputed company reputed company as an onsite environment
• The workspace must be a permanent, unencumbered location used daily for work
• Employees must work with minimal distractions that do not interfere with business operations or service delivery
• Ideally, the workspace is isolated from other household members and used exclusively for job duties
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service
• Employees must work from the reputed company location consistently unless prior approval is obtained
• If a change in work location is necessary: The new location must meet reputed company Remote Workspace and Technology Requirements. Notification to reputed company Management is required before relocating

Skills

• 1 year experience (WAH) remote customer service
• 1 year experience working in an office setting, multitasking online with multiple reputed company reputed company PC applications
• Minimum High school diploma or GED
• Spanish Bilingual
• Must Live in reputed company reputed company
• Must Pass Drug screen
• Must Pass a background reputed company with Education reputed company and employment verification reputed company
• To work remote, individuals must meet reputed company the established Remote requirements including those pertaining to a home workspace and reputed company technology
• Employees must have a dedicated, reputed company workspace conducive to servicing Customer Service customers with the reputed company reputed company as an onsite environment
• Employees must work with minimal distractions that do not interfere with business operations or service delivery
• Employees must work from the reputed company location consistently unless prior approval is obtained

Benefits

• Medical, dental, and reputed company insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• reputed company time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

reputed company