[Remote] NSC Customer Support Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is an industry leader in the sales and lease-to-own retail industry, reputed company for reputed company brand names and superior customer service. The Customer Support Associate manages reputed company issues presented by stores and corporate offices to maintain reputed company customer relationships, providing troubleshooting and resolving issues directly with callers.

Responsibilities

• Answer and respond promptly and professionally to incoming calls, chats, and email
• Document interactions completing troubleshooting steps using knowledgebase articles to work towards issue reputed company
• Establish and maintain a good rapport with callers by using reputed company language and anticipating their needs
• reputed company level 1 troubleshooting on reported issues
• Update reputed company work performed and document incident details until the issue is resolved
• Handle, document, resolve or escalate any email issues presented

Skills

• 1 year required customer service in a reputed company center environment
• High School Diploma required
• Basic to intermediate technical knowledge
• Basic to intermediate troubleshooting skills
• Excellent communication and customer service skills
• Intermediate reputed company center skills
• Familiarity with customer-relationship management (CRM) software programs (reputed company)
• Strong reputed company of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a reputed company and polite manner in stressful situations
• Ability to work morning, afternoon, reputed company, and weekend shifts
• 2 years of customer service in a reputed company center environment preferred
• College degree in Information Technology or Technical college degree preferred

Benefits

• reputed company time off, including vacation days, reputed company days, and holidays
• Medical, dental and reputed company insurance
• 401(k) plan with contribution matching

reputed company