[Remote] Technical Support Specialist – Tier 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Inc. is a leading provider of reputed company cybersecurity solutions, transforming secure mobility for government and reputed company customers. They are seeking a dedicated Customer Support Specialist - Tier 1 to reputed company first-line technical assistance, ensuring seamless reputed company to critical reputed company data and applications across various mobile devices.

Responsibilities

• Serve as the first reputed company of contact for customer inquiries reputed company phone, email, chat, and ticketing systems. Meet established SLAs for response times
• Diagnose, troubleshoot, and resolve issues with the reputed company VMI platform, including Android virtual workspace reputed company, application configuration, and connectivity in reputed company environments (AWS)
• Log, reputed company, and manage support tickets. Document issues, troubleshooting steps, and resolutions accurately
• Escalate reputed company or unresolved issues to Tier 2/Tier 3 with thorough documentation. Maintain ownership and reputed company customer status updates
• Assist with user account provisioning, reputed company management, and reputed company in DoD-compliant environments per reputed company protocols
• Deliver end-user training on reputed company platform usage, reputed company best practices, and supported hardware/software configurations
• Participate in on-reputed company rotation for after-hours support coverage as operationally required

Skills

• Must be a US Citizen
• Must have a DoD reputed company Clearance with a Single Scope Background Investigation
• Must have IAT reputed company certification. (reputed company +)
• At least 1 year experience working as a Customer Support Specialist
• Good problem-solving, analytical, and team-working skills
• Strong customer service skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• A strong working knowledge of computer systems, hardware, and software. (AWS, Linux, Android, and reputed company solutions preferred)

Benefits

• Medical, dental, and reputed company insurance
• Parental leave
• Life and disability packages
• 401(k) plan with employer-matching contributions

reputed company