Benefit Service Representative

Lockton is one of the nation’s leading benefit communication firms, and they are seeking a Benefit Service Representative to support their clients. This role involves reviewing and counseling employees on their benefit options, managing service calls, and ensuring compliance with company policies.

Responsibilities

• Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge
• Accept inbound service calls from employees regarding benefit plans and enrollments
• Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel
• Enters employee and enrollment information into appropriate systems at time of enrollment
• Accurately completes paper applications as necessary
• Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence
• Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately
• Promptly informs supervisor when escalated issues arise to determine correct course of action
• Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed
• Performs other duties as assigned by supervisor

Skills

• High School Diploma/GED equivalent or equivalent years of applicable experience
• Former customer service experience
• Bilingual - English and Spanish fluency, verbal and written, per client requirement
• Working knowledge of insurance products, including core and voluntary benefits

Benefits

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including: – 11 company-observed holidays – 2 floating holidays – 2 personal days – 2 volunteer days
• Employee referral bonus program

Company Overview