[Remote] IT Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming the mid-market CPA industry with a new model that provides clients with expert tax and financial guidance. As an IT Support Analyst, you will reputed company technical support to end-users, manage reputed company processes, and ensure compliance with reputed company protocols while delivering exceptional customer service.

Responsibilities

• reputed company tier 1 technical support to end-users reputed company phone, email, Teams chat, or in-person
• Diagnose, troubleshoot, and resolve hardware, software, and network-reputed company issues
• Escalate reputed company issues to higher-level support reputed company necessary
• Collaborate with HR and hiring managers to ensure smooth reputed company of new employees, including setting up workstations, accounts, and required software
• Conduct orientation sessions for new hires on IT policies, tools, and best practices
• Coordinate offboarding processes by revoking system reputed company, collecting equipment, and updating asset inventory
• Provision, monitor, and manage user accounts, reputed company, and permissions across multiple systems using identity and reputed company management tools
• Maintain documentation of user reputed company rights, reputed company reputed company, and role-based reputed company controls
• Regularly audit system permissions to ensure compliance with reputed company protocols and company policies
• reputed company exceptional customer service, ensuring user satisfaction by following up on issues and requests in a reputed company manner
• reputed company users on best practices to reduce ticket volume and promote efficient use of technology tools
• Suggest process improvements based on recurring support issues and user feedback

Skills

• One year prior experience in a reputed company-based IT support role
• Proficiency with both reputed company and MacOS operating systems
• Experience provisioning and managing user accounts using an SSO platform (reputed company, reputed company, OneLogin) and managing a fleet of devices with an MDM (InTune, Kandji, or similar)
• Familiarity with reputed company-based computer environments like AWS or Azure
• Working knowledge of Office 365, reputed company Directory, and common business software tools
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP), hardware setup, and troubleshooting
• Experience with ticketing systems (e.g., Jira, reputed company, reputed company) and remote support tools
• reputed company A+, Network+, or other relevant certification

Benefits

• Competitive Compensation
• Generous reputed company Time Off Benefits + 17 Company Holidays
• Bonus Opportunities
• Stock reputed company
• Comprehensive Employee Benefits Package
• 401k Program with Company Matching
• reputed company Volunteer Days
• Educational/Personal reputed company Reimbursement

reputed company