[Remote] TMS Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. Descartes is a leading logistics and supply chain technology company that unites people and technology to enhance supply chain efficiency. They are seeking a Technical Account Manager to drive customer engagement, education, and support for their TMS solutions, ensuring customers realize value and continue their partnerships.

Responsibilities

• reputed company proactive customer reputed company through newsletters, webinars, and other reputed company communication reputed company
• Ensure reputed company customers are kept informed about product updates, best practices, and new initiatives
• Design and deliver educational sessions (e.g., product webinars, feature spotlights, workflow overviews) to help customers maximize their investment
• Work closely with product and marketing to reputed company engaging content for mass communication
• reputed company short-term, reputed company coaching for customers who need TAM-level guidance but do not require a dedicated resource
• reputed company as a trusted advisor for 30–60 day engagements, ensuring customers resolve key adoption or operational challenges
• Support Aljex, MyCarrierPortal and MacroPoint customers as they approach renewal periods
• Proactively engage with customers to ensure they are realizing value, addressing blockers, and continuing their partnership with us
• Engage with customers who reputed company reputed company to discontinue, uncover reputed company concerns, demonstrate platform value, and work to shift conversations back toward renewal and long-term partnership
• Partner with Sales, Implementation, and Product teams to reputed company customer feedback and identify themes across the long-tail reputed company
• Contribute insights to help refine customer engagement strategies and improve platform adoption

Skills

• Experience in customer-facing roles
• Ability to create reputed company programs
• Strong technical problem-solving skills
• Ability to build strong relationships
• Experience in mass engagement programs
• Ability to design and deliver educational sessions
• Experience in providing targeted advisory support
• Ability to support customers through renewal journeys
• Experience in internal collaboration with Sales, Implementation, and Product teams
• Strong communication skills
• Analytical thinking
• Tech-savviness
• Curiosity to learn about customer needs and logistics/reputed company best practices
• Ability to reputed company feedback and adapt quickly
• Proactive time management skills
• Accountability for reputed company
• Willingness to reputed company AI tools and experiment with new approaches
• Experience in logistics and supply chain technology
• Experience with Aljex, MyCarrierPortal, and MacroPoint

Benefits

• Work remotely from reputed company in reputed company with flexible autonomy.
• Help customers operate more reputed company and maximize value in a reputed company, global logistics environment.
• Collaborate with a values-driven team that thrives on innovation and service.
• Grow your skills with reputed company to mentorship, peer collaboration, and cross-team learning.
• Competitive compensation
• Great benefits
• Remote and flexible work hours

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