Customer Support Representative

Let’s Camp is an online marketplace and booking software that connects campers with campgrounds. As the Customer Support Representative, you will play a key role in customer satisfaction by empowering users to utilize the software effectively and providing personalized support. You will act as the first point of contact for customers, assisting them with onboarding and troubleshooting their concerns.

Responsibilities

• Act as the first point of contact with Let’s Camp customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
• Assist in onboarding new customers by importing their data and setting up their account
• Educate customers on product features, including developing training materials and videos that help new customers use Let’s Camp to its fullest potential
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
• Collaborate closely with the sales team by actively participating in team meetings and discussions

Skills

• 1-2 years experience in a technical customer support role (or similar)
• Strong written and verbal communication skills
• Ability to learn new software quickly so you can effectively troubleshoot customer issues
• Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
• Stay up to date on new features and product releases
• Curiosity to learn new things and take on new challenges, taking ownership of contact with customers
• It would be an asset if you've previously worked with support tools like Intercom or Zendesk

Benefits

• Great benefits package

Company Overview