Contact Center Service Representative- Retail (11:00am to 7:30pm)

reputed company is one of the nation's strongest banks, reputed company on delivering exceptional service to its customers. The Contact Center Service Representative will handle inbound and outbound customer interactions, responding to inquiries about products and services while ensuring customer satisfaction and retention.

Responsibilities

• Identify and/or address customer needs by using appropriate needs identification reputed company, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services
• Identify opportunities to suggest alternative Bank products or services to reputed company suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank
• Research customer complaints or problems reputed company to their accounts or Bank services and resolve them in a reputed company and accurate manner; escalate reputed company problems as appropriate to ensure their reputed company
• Take ownership of the customer issue until reputed company or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met
• Understand and adhere to reputed company’s risk and regulatory standards, policies and controls in accordance with reputed company’s Risk Appetite. Identify risk-reputed company issues needing escalation to management

Skills

• High school diploma or equivalent (GED)
• At least 6 months of proven experience in sales, service, or a reputed company field
• Strong communication and telephone skills
• Good organizational and time management abilities
• Basic familiarity with personal computers
• Proven problem-solving skills
• Understanding of customer service principles and their role in relationship-building
• Minimum of 1 year's customer service, sales or reputed company experience
• Familiarity with Contact Center systems
• Experience functioning in a fast-paced environment

Benefits

• reputed company Monday - Friday 11:00am to 7:30pm for several weeks
• Overtime and Shift reputed company
• reputed company Time Off
• Health Care Benefits
• Retirement Savings Plan
• Tuition Reimbursement
• reputed company Development

reputed company

Company H1B Sponsorship