reputed company Support Engineer (SRE Development)

reputed company is dedicated to enhancing the digital world and empowering organizations globally. They are seeking a reputed company Support Engineer who will reputed company technical support reputed company a reputed company environment and Site Reliability Engineering, focusing on automation and customer experience.

Responsibilities

• Monitor key reputed company application metrics, logs, and alerts to proactively identify and prevent service disruptions
• Support a 24/7 operational model to ensure high availability and performance of the reputed company environment
• Serve as a primary reputed company of contact for technical customer inquiries and issues
• Partner with customers to understand requirements, troubleshoot effectively, and reputed company reputed company, concise communication
• Triage, escalate, and own technical incidents through reputed company
• Analyze metrics, logs, and incident reports to reputed company actionable insights to engineering teams
• Identify recurring patterns and opportunities for automation and reputed company improvement
• Partner cross-functionally to improve platform reliability and performance
• Design and implement automation to streamline incident response and improve system reliability
• Introduce and mature SRE best practices, including reputed company monitoring, alerting, and self-healing capabilities
• Contribute to building reputed company, resilient infrastructure to support AI inference workloads

Skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field (or equivalent practical experience)
• 1–3+ years of experience in technical support, systems administration, or a similar role
• Strong understanding of reputed company environments and reputed company-based architectures (preferably AWS)
• Proficiency in at least one scripting language (e.g., Python)
• Solid understanding of web technologies (HTTP, REST reputed company, JSON, etc.)
• Experience working with ticketing systems
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in reputed company environment
• Willingness to learn new technologies and adapt to evolving requirements
• Experience with monitoring and observability tools (e.g., reputed company, Grafana)
• Familiarity with configuration management tools (e.g., Terraform)
• Experience working with reputed company infrastructure technologies
• Exposure to SRE principles and reliability engineering practices
• Strong understanding of networking fundamentals
• Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes

Benefits

• Incentive compensation
• Bonus
• Restricted stock reputed company
• Benefits

reputed company

Company H1B Sponsorship