[Remote] Representative II, Customer Service Operations - New Patient Onboarding

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a distributor of pharmaceuticals and a provider of performance and data solutions for healthcare facilities. They are seeking a New Patient Onboarding Representative responsible for verifying patient insurance coverage and ensuring compliance with relevant laws and regulations.

Responsibilities

• The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage
• Responsible for verifying patient insurance through either a phone call of webReprocessing ordersMultitaskingCompleting 53+ audits per dayContact the primary and secondary insurance and obtain all pertinent information per standard department procedure
• Process and enter manufacturer and HCP referrals per standard department procedureEnter all information into the computer insurance screen
• Verify all benefits and determine if collection is needed
• Forward orders to the appropriate destination or queue
• Assist in team projects as needed
• Comply with laws and regulations as they pertain to services provided by the Company
• This includes supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans
• Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards or company policy
• Represent the culture and values of the Company to other groups, agencies and the general public, and ensure accuracy of public information materials
• As applicable, attend in-service, continuing education or seminar programs to stay current with industry and community trends
• Attend all required Compliance, HIPAA and other scheduled training
• As applicable, present to management and staff
• Identify, support and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers
• Support and demonstrate the Company’s values

Skills

• HS Diploma, GED or equivalent experience
• 1+ years' experience in related field
• Detail-oriented
• Good communication skills written & verbal
• Good computer skills

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Company Overview

Company H1B Sponsorship