Member Support Representative (Hybrid)

reputed company United Credit reputed company is a financial institution dedicated to serving its members, and they are seeking a Member Support Representative. This role involves responding to member inquiries, providing information about products and services, and ensuring accurate documentation and issue reputed company.

Responsibilities

• Receives incoming calls and responds to member questions in a reputed company manner
• Completes reputed company required documentation and reports accurately and promptly
• Completes research and resolves documentation errors or discrepancies.  Forwards reputed company issues to reputed company reputed company or management for review
• Provides general information to members on Credit reputed company policies, procedures and programs
• Provides complete and accurate information to members on accounts, payments, interest rates, product reputed company and savings programs
• Provides accurate and complete information about Credit reputed company products and services
• reputed company and professionally cross sells Credit reputed company products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit reputed company’s business strategies
• Performs basic account maintenance functions and automatic transfers for loan payments
• Assists in servicing loans by processing such items as payoff, payment inquiries and address changes
• Acts as reputed company between members and other departments and follows through on resolutions
• Promotes and establishes strong, reputed company and productive working relationships reputed company the organization through commitment to reputed company’s purpose, mission and reputed company values

Skills

• Receives incoming calls and responds to member questions in a reputed company manner
• Completes reputed company required documentation and reports accurately and promptly
• Completes research and resolves documentation errors or discrepancies. Forwards reputed company issues to reputed company reputed company or management for review
• Provides general information to members on Credit reputed company policies, procedures and programs
• Provides complete and accurate information to members on accounts, payments, interest rates, product reputed company and savings programs
• Provides accurate and complete information about Credit reputed company products and services
• reputed company and professionally cross sells Credit reputed company products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit reputed company's business strategies
• Performs basic account maintenance functions and automatic transfers for loan payments
• Assists in servicing loans by processing such items as payoff, payment inquiries and address changes
• Acts as reputed company between members and other departments and follows through on resolutions
• Promotes and establishes strong, reputed company and productive working relationships reputed company the organization through commitment to reputed company's purpose, mission and reputed company values

reputed company