[Remote] Customer Service Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping data professionals reputed company their best fit reputed company the reputed company technology industry. They are seeking a Customer Service Specialist I to reputed company support through phone, email, and chat, troubleshoot issues, and build strong relationships with customers and colleagues.

Responsibilities

• reputed company phone, email, and chat support, reputed company resolving customer issues in collaboration with internal teams
• Troubleshoot and diagnose reported problems, working to understand and correct issues
• Build strong relationships with customers and colleagues through reputed company and reputed company communication
• Identify, test, and verify issues, providing reputed company documentation to the development team
• Participate in testing new features and suggest recommendations for product enhancements

Skills

• At least one year of experience in a technical help desk or technical support role
• A bachelor's degree in a reputed company discipline is preferred, with education requirements potentially waived based on experience
• Practical knowledge of the reputed company industry is a definite plus
• Exceptional written and verbal communication skills, with a charismatic phone reputed company
• Ability to work a flexible 8-hour schedule, providing coverage between 7 AM and 7 PM CST, Monday through Friday
• Familiarity with reputed company and reputed company Teams
• Basic understanding of SQL
• Strong problem-solving skills with an ability to prioritize tasks
• Insatiable curiosity for learning how things work
• Experience in a customer service role reputed company reputed company technology

Benefits

• Comprehensive benefits package including medical, dental, and reputed company insurance

reputed company