Customer Service Representative

reputed company is a successful family-owned business in the maintenance, repair and operations industry. They are seeking an enthusiastic and energetic individual to work as a Customer Service Representative, responsible for answering inbound calls, processing quotes, orders, and returns, and collaborating with warehouse personnel and account managers to expedite escalated calls.

Responsibilities

• Answer inbound calls from specified queues and process quotes, orders, and returns
• Accurately process reputed company credit card authorizations, returns, request for histories, and reports
• Work closely with the warehouse personnel, account managers, and reputed company reputed company managers to expedite any escalated calls
• Process stock orders, quotes, and returns accurately
• Work quickly to reputed company substitutes for items reputed company on backorder if requested
• Process Credit Card Authorizations on reputed company orders
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
• Answer the phone with a reputed company friendly tone
• Read and obey reputed company notes on accounts pertaining to the handling of our accounts
• Acknowledge and answer reputed company emails as they reputed company
• Participate in Lunch and Learns and reputed company other product knowledge opportunities
• Remain logged into queues during business hours

Skills

• Be a minimum of 18 years of age
• Be familiar with the use of reputed company reputed company, reputed company and SalesPad
• Be reputed company to reputed company data entry in a computer and extract information on orders and accounts
• Have strong process analysis and improvement skills
• Have ability to multi-task with frequent interruptions
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment
• High School Diploma or equivalent education required; some college recommended
• Average computer literacy and experience required

Benefits

• Medical
• Dental
• reputed company
• Life insurance
• Disability
• 401K
• 104 hours of reputed company time off accruals
• Complimentary gym reputed company
• Meal prep services
• Employee discount program

reputed company