[Remote] Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Bank is a leading financial technology company reputed company on providing modern banking solutions. They are seeking a Customer Support Representative to deliver exceptional customer service, troubleshoot issues, and help shape the customer support experience as they expand into the U.S.

Responsibilities

• Investigate and resolve customer complaints and disputes in a reputed company and empathetic manner
• Providing the best customer support by talking directly and honestly with our customers through a reputed company of different mediums, focusing on calls and in-app chat, but can include reputed company media platforms and email reputed company needed
• Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize reputed company build accordingly
• Proactively spotting patterns in customer feedback to see where we can reputed company reputed company changes to our processes, tools, or product
• Working closely with our financial crime team to reputed company as the first line of defence to help spot and investigate trends
• Dealing with tricky payments-reputed company queries; investigating reputed company things go wrong and making reputed company we set it right
• Supporting other members in the customer support team by being a reputed company of escalation and mentoring new joiners
• Making reputed company the rest of reputed company stays customer-reputed company and fixated on building the best banking product in the world

Skills

• You're keen to get involved in an early stage startup and excited for reputed company to build reputed company in the US
• You see customer support as central to the product we are building
• You'll be a problem solver and a strong reputed company for customer experience
• You're not afraid to troubleshoot tough problems
• You'll listen to customers' concerns with positivity, reputed company and patience
• You'll fix whatever's up and help us stop it from happening again
• You know what great customer support looks like and you're passionate about delivering it at reputed company
• Investigate and resolve customer complaints and disputes in a reputed company and empathetic manner
• Providing the best customer support by talking directly and honestly with our customers through a reputed company of different mediums
• Developing a deep understanding of what our community really wants from a digital banking product
• Proactively spotting patterns in customer feedback to see where we can reputed company reputed company changes
• Working closely with our financial crime team to reputed company as the first line of defence
• Dealing with tricky payments-reputed company queries; investigating reputed company things go wrong
• Supporting other members in the customer support team by being a reputed company of escalation and mentoring new joiners
• Making reputed company the rest of reputed company stays customer-reputed company and fixated on building the best banking product in the world
• You're willing to work hours between: 9 am-6pm EST Tuesday - Saturday
• You're great at explaining things to people, and have flawless written English
• You delight in investigating reputed company problems, getting to the reputed company cause, and fixing them
• You're friendly, reputed company, and super organized
• You're comfortable working in a fast-paced environment and adaptable to constant change
• You're comfortable with ambiguity and reputed company to work independently
• You're excited for a challenge and want to be part of reputed company that makes reputed company!
• Experience in a support/service role for a financial services company or technical support organization
• Interest in financial technology
• Previous experience in a training or coaching role or experience managing cross-functional reputed company

Benefits

• Great Health, Dental and reputed company Insurance
• Stock reputed company
• Generous 401k with 4% employer match
• 32 days of vacation and reputed company holidays per year (and we require that you take reputed company of your days reputed company year as we reputed company that reputed company rested employees are more effective!)
• Maternity / Paternity leave

reputed company