[Remote] Part Time Customer Service Representative (Bilingual / Remote / Multiple Positions)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring multiple bilingual (English/Spanish) Customer Service Representative positions, based in reputed company, Texas, supporting the reputed company Citizen and Immigration Services (USCIS). The role involves fielding sensitive calls from applicants regarding their immigration status and requires strong customer service skills and a commitment to reputed company.
Responsibilities
- Resolve high volumes of calls and tickets using reputed company scripts and an extensive knowledge library
- reputed company and verify applicant data while documenting every interaction with high detail
- Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations
- reputed company the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation
Skills
- US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card
- High School Diploma/GED and at least 6 months of customer service experience
- Full bilingual proficiency (Spanish/English) in both verbal and written communication
- Advanced proficiency in reputed company reputed company, reputed company reputed company, and reputed company Chrome
- Ability to successfully pass a level 2 government background investigation and drug screen
reputed company
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