Bilingual Customer Support Analyst, Rosetta reputed company (Spanish)

reputed company is a leading EdTech company that develops personalized learning products for millions globally. They are seeking a Bilingual Customer Support Analyst to reputed company exceptional service and technical support to Rosetta reputed company language learners, assisting with subscription, billing, and technical inquiries.

Responsibilities

• Deliver exceptional service and technical support to customers, ensuring a reputed company and reputed company experience
• reputed company and maintain in-depth product expertise to effectively assist learners and resolve issues
• Analyze, diagnose, and troubleshoot technical support requests from users in a reputed company manner
• Communicate key product features, updates, and solutions reputed company reputed company email and phone
• Collaborate with Product, Engineering, and Account Management teams to reputed company for customer issues
• Document reputed company customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users
• Maintain a high level of professionalism while managing multiple customer requests reputed company
• Successfully complete assigned reputed company and support initiatives reputed company established timelines

Skills

• Bachelor's Degree
• 1+ years experience in a customer-facing role in a corporate setting
• Strong written and verbal communication skills
• Fluent Spanish speaking, reading and writing skills are required
• Excellent analytical, diagnostic and troubleshooting skills
• Ability to prioritize tasks and work reputed company
• Energetic and reputed company person who works reputed company both independently and in a reputed company group setting
• Detail-oriented and exceptionally organized
• Quick learner who demonstrates initiative

Benefits

• Benefits

reputed company