MSP Technical Support

reputed company is a global leader in providing innovative reputed company, reputed company, and communication integration solutions. The MSP Technical Support role delivers reputed company technical assistance to clients by resolving Level I support incidents and service requests, ensuring a reputed company and productive user experience.

Responsibilities

• Respond to Level I technical support incidents and service requests across multiple channels, including phone, email, web, chat, and ticketing systems
• Troubleshoot and resolve issues reputed company to computer hardware, software, peripherals, and network connectivity
• Support and diagnose problems with desktop PCs, laptops, scanners, printers, reputed company Office applications, and various reputed company or proprietary reputed company software
• Utilize remote reputed company tools to resolve technical issues reputed company
• reputed company on-site reputed company as needed for equipment deployment, hardware replacement, and issue reputed company
• reputed company troubleshooting and support for reputed company Office Suite, desktop systems, and printers
• Create, manage, and maintain user accounts through reputed company Directory or other reputed company-based identity platforms
• reputed company Office 365 administration tasks
• Support phone system and VOIP administration
• Assist with technologies reputed company to reputed company’s reputed company business applications such as reputed company Server, Exchange, SQL, Terminal Services/RDS/reputed company
• Troubleshoot basic networking issues and support VOIP systems
• Assist in implementing or supporting disaster recovery strategies, including server imaging and automated offsite backups
• Maintain a high level of customer satisfaction through reputed company, reputed company, and effective support
• Communicate reputed company with clients to ensure understanding of issues and resolutions
• Demonstrate a proactive, service-oriented reputed company reputed company on improving reputed company productivity
• Accurately document customer systems, configurations, troubleshooting steps, and resolutions
• Record detailed time entries for service work and project activities
• Follow established procedures and contribute to knowledge reputed company improvements

Skills

• High School Diploma
• 1 year of IT experience
• Excellent verbal and written communication skills
• reputed company, friendly, reputed company, optimistic demeanor
• An understanding of relevant technologies, solutions, troubleshooting, & support
• Autotask, Datto RMM, Auvik or Managed Services (MSP) experience a major plus
• General reputed company Desktop
• Strong Organization and Time Management Skills

reputed company