Executive Director Consumer Experience

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 902 INSPIRATION AVE City: ALTAMONTE SPRINGS State: Florida Postal Code: 32714 Job Description: Acts as the organization champion and voice of the consumer, anticipating and communicating consumer needs across the omnichannel experience. Partners with internal stakeholders, including clinicians, technologists, business operators, and data analysts, to identify and collect data inputs for consumer efforts. Presents updates to senior leaders, highlighting business justification, positive impact on consumer experience, project status, and strategic roadmap updates. Conducts competitive assessments and research on new innovations, technical processes, and platform needs. Maintains a working understanding of the latest digital technology trends and their applicability to consumers. Supports the design of solutions for pain points and performance gaps identified by consumer insights to differentiate the organization in the marketplace. Collaborates with clinical and operational stakeholders and engineers to drive prototyping and testing of new products, services, or capabilities. Leads the activation of major consumer initiatives, including robust cultural change management and communication strategies. Identifies and escalates consumer solution needs that may require full co-creation by the design center. Manages and iterates business cases for various initiatives, building business and financial cases and ROI modeling in partnership with finance and business intelligence teams. Works with diverse stakeholders to build consensus around product and service vision, design, and roadmap. Performs other duties as assigned. Leads the design and development of innovative solutions to address consumer experience gaps and improve performance. Schedule: M-F 8-5 PM Location: Altamonte Springs, FL Knowledge, Skills, and Abilities: • Understanding of best-in-class consumer experiences and industry best practices and pain points [Required] • Skilled at cultural change management and engaging key stakeholders for initiative activation [Required] • Superior platform and architecture design knowledge [Required] • Skilled in managing/setting priorities in a fast-paced environment. [Required] • Demonstrated ability to make effective decisions while working through complex governance structures, programs, and a matrixed organization. [Required] • Ability to work in an environment that promotes teamwork, creativity, innovation and independent problem-solving. [Required] • Ability to work with ambiguity. [Required] • Skilled in commitment to leveraging data to accomplish the organization’s goals and objectives [Required] • Strong influencing skills, driven by the capacity to listen, synthesize views [Required] • Demonstrated ability to attract, support and develop talent [Required] • Understanding of human centered design, ideation and co-creation methodologies [Required] • Understanding of healthcare consumer and patient experience [Preferred] • General understanding of Data Security frameworks including but not limited to, HITECH (Health Information Technology for Economic and Clinical Health Act) and HITRUST (Health Information Trust Alliance) [Preferred] • Deep knowledge of digital technologies, with an eye toward the continual change in Consumer technology, including but not limited to wearables, screen-less UI, artificially intelligent bots and voice recognition [Preferred] • Agile development frameworks [Preferred] • Leadership managing multiple programs and projects simultaneously [Required] • Proven ability to communicate with technical and nontechnical audiences [Required] Education: • Bachelor's [Required] • Master's [Preferred] Field of Study: • in healthcare, technology or business discipline • in technology or business discipline Work Experience: • 7+ of leadership experience in consumer product and experience development across multiple platforms, including the creation and management of associated budgets [Required] • Experience in Business Strategy Development including define, refine, test and implement strategic plans [Required] • Experience in designing and leading the development or activation of high quality, digital products in an entrepreneurial environment [Required] • Experience in product management and all phase of product development lifecycle, including applied agile thought [Required] • Experience in stakeholder management / collaborative project execution [Required] • Proven experience with one or more of the following: web/mobile/app development and services, e-commerce, enterprise integration [Required] Additional Information: • N/A Licenses and Certifications: • N/A Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677 Pay Range: $146,405.57 - $272,307.13 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. Apply tot his job Apply To this Job