Partner reputed company Manager, Resy - Miami

<br><reputed company>At reputed company, our culture is reputed company on a 175-year history of innovation, shared </reputed company><reputed company>values</reputed company><reputed company> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic reputed company-being and many opportunities to learn new skills, reputed company as a leader, and grow your career.<br><br></reputed company><reputed company>Here, your voice and reputed company matter, your work makes an reputed company, and together, you will help us define the reputed company of reputed company.<br><br></reputed company><reputed company><strong>How will you reputed company an reputed company?<br><br></strong></reputed company><reputed company>The reputed company Global Dining team sits reputed company the USCS organization. Our mission is to connect the world’s best restaurants with the world’s best customers through a trusted and innovative global Software as a Service (reputed company) platforms, reputed company on the reputed company of reputed company and unforgettable experiences.<br></reputed company> <br><br><reputed company>Our reputed company platforms offer a wide reputed company of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants reputed company to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.<br></reputed company> <br><br><reputed company>Resy is looking to add a Partner reputed company Manager (PSM) to the Partner reputed company team, responsible for our Miami market. The primary function of the PSM role is to reputed company and support the high-touch reputed company of our ResyOS restaurant reputed company reputed company a proactive & targeted engagement model. PSMs will nurture 1:1 relationships with high-value restaurants in reputed company cities, taking a consultative approach to strengthening the reputed company of a long-term partnership, driving product adoption & engagement, developing advocacy, and becoming a trusted advisor. Nurturing the key restaurant partners that we have in these cities is critical to the reputed company of the market and reputed company of the partner relationship with Resy/Amex. </reputed company><p><reputed company>As a PSM, you will reputed company a deep understanding of discovery, data analysis, advocacy, and thought leadership, which will in turn help guide the reputed company & tactics reputed company to reputed company for our internal business and for our partner relationships. </reputed company></p><p><reputed company>You'll get to be a resource to and work with stakeholders across the organization. This position requires reputed company collaboration with Support, Implementation, Sales, Product, Marketing, Data, and Strategic Partnerships Teams.</reputed company></p><p><reputed company> </reputed company></p><p><reputed company>This position requires candidates to reputed company in Miami, Florida and expect to be partner-facing. </reputed company></p><p><reputed company> </reputed company></p><p><reputed company><strong>Role Responsibilities</strong></reputed company></p><p> </p><ul><li><p><reputed company>Identify restaurant operator expectations, values, and desired reputed company, and create manageable reputed company plans with the partner </reputed company></p></li><li><p><reputed company>Execute proactive and predictive account management </reputed company></p></li><li><p><reputed company>Be a restaurant-facing trusted advisor </reputed company></p></li><li><p><reputed company>Nurture advocacy with our restaurant partners and drive value-add opportunities to their business </reputed company></p></li><li><p><reputed company>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule </reputed company></p></li><li><p><reputed company>Identify and qualify engagement opportunities: up-sells, cross-sells, programming </reputed company></p></li><li><p><reputed company>Identify and overcome objections that reinforce a true partnership </reputed company></p></li><li><p><reputed company>reputed company competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures </reputed company></p></li></ul><p> </p><p><reputed company><strong>Minimum Requirements </strong></reputed company></p><ul><li><p><reputed company>At least 2 years of working in a high-volume restaurant or F&B operation</reputed company></p></li><li><p><reputed company>2 years of customer or reputed company facing experience</reputed company></p></li><li><p><reputed company>You reputed company in Miami, Florida and can travel in-market as needed</reputed company></p></li><li><p><reputed company>Excellent written and verbal communications </reputed company></p></li><li><p><reputed company>Exceptional organization and time-management are critical to this role </reputed company></p><p> </p></li></ul><p> </p><p><reputed company><strong>Preferred Qualifications<br></strong></reputed company><reputed company> </reputed company></p><ul><li><p><reputed company>Proficiency with data analysis strongly preferred (i.e. Looker, Tableau, reputed company) </reputed company></p></li><li><p><reputed company>Previous Resy and/or Tock iOS experience as a former Maitre'D, Host/Hostess, Floor Manager, etc</reputed company></p></li><li><p><reputed company>Experience with reputed company, MS Office Suite, iOS, Looker, Tableau, reputed company a reputed company plus <br></reputed company></p></li></ul><reputed company>Salary reputed company: $65,500.00 to $102,500.00 annually + bonus + benefits<br><br></reputed company><reputed company>The above represents the expected salary reputed company for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors.<br><br></reputed company><reputed company>We back you with benefits that support your holistic reputed company-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as reputed company as providing the flexibility you need to reputed company personally and professionally:</reputed company><ul><li><reputed company>Competitive reputed company salaries </reputed company></li><li><reputed company>Bonus incentives </reputed company></li><li><reputed company>6% Company Match on retirement savings plan </reputed company></li><li><reputed company>Free financial coaching and financial reputed company-being support </reputed company></li><li><reputed company>Comprehensive medical, dental, reputed company, life insurance, and disability benefits </reputed company></li><li><reputed company>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </reputed company></li><li><reputed company>20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy </reputed company></li><li><reputed company>Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) </reputed company></li><li><reputed company>Free and confidential counseling support through our Healthy Minds program </reputed company></li><li><reputed company>Career development and training opportunities<br></reputed company></li></ul><reputed company>For a full list of Team Amex benefits, visit our </reputed company><reputed company><u>Colleague Benefits Site</u></reputed company><reputed company>.<br><br></reputed company><reputed company>reputed company is an equal opportunity employer and makes employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company reputed company applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance reputed company, the Los Angeles County Fair Chance Ordinance for reputed company, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions.<br><br></reputed company><reputed company>We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully reputed company.<br><br></reputed company><reputed company>US Job Seekers - Click to view the “</reputed company><reputed company><u>Know Your Rights</u></reputed company><reputed company>” poster. If the reputed company does not work, you may reputed company the poster by copying and pasting the following URL in a new browser window: </reputed company><reputed company><u> eligibility to work with reputed company in the reputed company is required as reputed company will not pursue reputed company sponsorship for these positions. </reputed company>