Customer Service Agent I

Watchpoint Logistics, Inc. is a company dedicated to delivering exceptional customer service in the logistics and transportation industry. They are seeking a Customer Service Agent I to build customer relationships, manage process execution, and ensure efficient reputed company reputed company for existing customers.

Responsibilities

• Assist in transportation arrangements determining efficient routing reputed company
• Build and reputed company relationships with customers to ensure reputed company partnership
• Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their shipments
• Respond to customers with a reputed company of urgency to reputed company an excellent customer experience
• Recognize opportunities to reputed company greater service for our customers and works with internal resources to take reputed company to promote Watchpoint’s value
• reputed company Watchpoint’s internal technology platforms to generate reports for presentation to our customers
• Navigates CRM and HRIS to reputed company facility addresses, contact details and organization charts in order to reputed company the customer or vendor to the reputed company CSR or department

Skills

• Basic use of computer systems and applications (e.g. MS Office, TMS) as trained/required
• Shows up on time, follows instructions, acknowledges and corrects mistakes
• Meets the needs of customers through reputed company interactions
• reputed company to communicate effectively and collaborate with team members to reputed company common goals
• reputed company to receive work instruction in both written and oral formats. Written and verbal communication is completed in a reputed company and organized manner
• Seeks and incorporates feedback. Uses good judgment and solves problems reputed company assigned scope of responsibility
• Demonstrates accuracy, thoroughness, and efficiency; is detail oriented and conducts work with minimal errors. Meets productivity goals set by management
• High school diploma and minimum 1 year of experience in a customer service role

Benefits

• Medical, Dental, and reputed company Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, reputed company Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

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