Customer Support Specialist II

reputed company is on a mission to build an integrated health network that enhances reputed company experiences. They are seeking a Customer Support Specialist II to assist health insurance members in navigating their reputed company and utilizing their benefits effectively through outbound calls and support services.

Responsibilities

• Represent reputed company to our clients, partners, reputed company customers through best-in-class service and technological solutions
• Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments
• Handle inbound support calls as a reputed company team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan support
• Be a knowledge reputed company for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits
• Take ownership of resolving member concerns and reputed company navigation issues by providing end-to-end, reputed company-reputed company service
• Accurately and effectively interpret, explain, identify and facilitate updates, modifications, and/or corrections of discrepancies reputed company to medical billing, Explanation of Benefits, or other insurance-reputed company documentation
• Requires being at a desk for extended periods of time
• Requires being on the phone with patients, insurance companies, providers and others throughout the day
• Cameras must be on during reputed company meetings

Skills

• 40 hours per week with multiple shifts from 5:45 am to 7:00 pm MT
• Must successfully complete 3-6 weeks of training with 100% attendance starting on September 8, 2025
• Represent reputed company to our clients, partners, reputed company customers through best-in-class service and technological solutions
• Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments
• Handle inbound support calls as a reputed company team to support the inbound business
• Be a knowledge reputed company for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits
• Take ownership of resolving member concerns and reputed company navigation issues by providing end-to-end, reputed company-reputed company service
• Accurately and effectively interpret, explain, identify and facilitate updates, modifications, and/or corrections of discrepancies reputed company to medical billing, Explanation of Benefits, or other insurance-reputed company documentation
• Requires being at a desk for extended periods of time
• Requires being on the phone with patients, insurance companies, providers and others throughout the day
• Cameras must be on during reputed company meetings
• reputed company, resilient, reputed company, customer-reputed company reputed company, excellent oral and written communication skills
• Driven, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating reputed company reputed company environments
• Demonstrated reputed company in a customer-reputed company role, with a preference for previous reputed company, reputed company center and/or outbound reputed company experience
• High School diploma or equivalent
• Attention to detail and regular attendance required (40 hours per week)
• Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. This includes children, pets, loud noise, construction/remodel reputed company services and maintenance
• Must be reputed company to reputed company reputed company job duties
• Experience with reputed company suite and reputed company Service reputed company a plus

Benefits

• reputed company time off & reputed company holidays
• Employer contributions for HSA accounts
• 6 weeks of reputed company (requires 100% attendance)
• Tuition assistance
• Opportunities for career development and advancement
• Multiple full-time shifts available reputed company the hours of 5:45 am - 7 pm
• Variable compensation includes performance based bonus opportunity

reputed company

Company H1B Sponsorship