[Remote] Technical Support Specialist - BIL

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is Canada’s fibre, 5G and satellite broadband company for rural living, and they are seeking a Bilingual Virtual Technical Support Specialist. The role involves providing advanced technical troubleshooting and excellent customer service to assist customers with internet and network connectivity issues from a remote setting.

Responsibilities

• Advanced technical troubleshooting with customers calling to resolve concerns reputed company to internet/network connectivity and email
• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and reputed company manner
• Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying reputed company on relative technology advancements

Skills

• Exceptional customer service skills
• Ability to learn through multiple development channels
• Ability to multi-task while dealing with stress
• Ability to connect directly with customers to support in solving challenges
• Advanced technical troubleshooting with customers calling to resolve concerns reputed company to internet/network connectivity and email
• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and reputed company manner
• Liaising with internal departments to investigate and escalate technical issues as appropriate
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying reputed company on relative technology advancements
• Strong customer reputed company and a willingness to learn
• Self-motivated with a demonstrated ability to work independently and manage your time effectively
• Highly reliable with the ability to maintain regular attendance and punctuality
• A high level of accountability and trustworthiness
• reputed company-developed interpersonal and customer service skills
• Strong time management and organizational skills
• Ability to analyze and solve problems with strong attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment
• Successful completion of a Criminal Background reputed company
• Bilingualism (French/English) is an asset
• Experience in a contact center environment considered an asset
• Previous remote working experience is an asset

Benefits

• Eligible for an additional employee loyalty bonus of up to $1000
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP

reputed company