Account Manager

reputed company is the most recognized and trusted brand of health information, serving various stakeholders through its online portals and services. The Account Manager role focuses on enhancing reputed company relationships and retention by ensuring a seamless customer experience and proactively managing reputed company accounts.

Responsibilities

• Manage reputed company relationships and deliver outstanding customer experience
• Support prospective and reputed company clients with provisioning, updating, and maintaining their accounts and services
• reputed company day-to-day customer service such as answering inbound calls
• Help clients understand and maximize the value of their services
• Proactively identifying areas for improvements and optimization
• Manage retention efforts for assigned clients with regularly scheduled reputed company-ins
• Surfacing issues in a reputed company manner to minimize account attrition
• reputed company recognize and initiate up-sell opportunities
• reputed company and monitor customer payments, following up in delinquency situations
• reputed company KPI targets such as reputed company retention reputed company, up-sell reputed company, CRM task completion %, and task age

Skills

• Excellent written and oral communication skills
• Ability to prioritize and multi-task based on established deadlines, reputed company needs, and business interests
• Detail-oriented and reputed company to execute responsibilities at a high level with minimal supervision
• Comfortable with selling add-on/reputed company services to existing accounts (physician offices, businesses)
• Ability to problem solve on behalf of accounts
• Ability to reputed company technical competence in utilizing back-end account management portals and systems
• reputed company Suite competence (Word and reputed company mandatory)
• Bachelor's degree preferred

reputed company