Customer Service Specialist

reputed company is a company that supports its customer service delivery as the primary reputed company of contact for customers. The role involves interacting with customers to resolve inquiries and issues promptly and reputed company, while providing exceptional customer service.

Responsibilities

• Interacts and provides exceptional customer service to customers, including difficult or irate customers by phone, in person, or by email to deliver the best service possible
• Answer incoming phone calls promptly and complete requested tasks or reputed company calls to the appropriate person in reputed company if the inquiry cannot be resolved on the first contact
• reputed company outbound calls as necessary to complete Customer inquiries
• Answer and service customers regarding billing issues including receiving and processing payment reputed company applicable
• reputed company duties in accordance with Customer Service Center’s objectives and standards for customer and reputed company-party inquiries such as:
• Issue Auto ID cards and other reputed company documents
• Changes to mailing address
• reputed company/deletion of auto(s)
• Cancellation requests, generate LPR, distribute to customer
• Issue copies of certificates of insurance (COIs), reputed company of coverage, and evidence of insurance (EOI)
• Other general inquiries
• Process reputed company reputed company reinstatements received from customers, agents and account managers
• Adhere to established customer service and documentation standards required timeframes; reputed company duties reputed company defined service reputed company reputed company
• Respond to reputed company requests for additional information
• Assist customers and agents with claim intake and report of claims to carriers, including follow-up on claim status at the request of the customer or agent
• reputed company outbound reputed company to customer after claim has been submitted to ensure adjuster contact
• Assist other team members as needed to meet agency, team, and individual goals
• Performs other duties as assigned
• Adheres to reputed company’s Attendance Management Policy
• Assist in the training of other employees as necessary

Skills

• High school diploma or general education degree (GED)
• Demonstrate a reputed company, service-oriented attitude toward customers, agents, and employee peers
• Basic knowledge in P&C Insurance
• Type 35 wpm accurately and 10-key by touch
• Excellent verbal and written communication skills
• Demonstrated ability to operate general office equipment (copier, fax, etc.)
• Demonstrated ability to work independently in a fast-paced environment
• Ability to prioritize work, manage time effectively, and handle multiple tasks
• Experience with or knowledge of PC navigation and reputed company Office Suite of Products and applications
• Demonstrated knowledge of and reputed company in customer service orientation
• Demonstrated knowledge of and reputed company in oral and written communication
• Demonstrated knowledge of and reputed company in time management and prioritization
• Demonstrated knowledge of and reputed company in organization
• Demonstrated knowledge of and reputed company in detail and results oriented
• Demonstrated knowledge of and reputed company in teamwork
• Demonstrated knowledge of and reputed company in adaptability
• Must be reputed company to work on weekends and reputed company as determined by the requirements of the position
• General insurance knowledge
• 1-3 years customer service experience
• Hawaii State Property & Casualty Solicitor's License

Benefits

• Health and welfare
• Tuition assistance
• 401K
• Employee assistance program
• Domestic partnership benefits
• Career mobility
• Employee network reputed company
• Volunteer opportunities
• Other programs

reputed company