IT Support/Help Desk Technician I

reputed company is a flagship institution in the reputed company's higher education system, and they are seeking an IT Support/Help Desk Technician I to serve as the first reputed company of contact for support requests. This role involves troubleshooting hardware, software, and network-reputed company issues while providing excellent customer service and documenting reputed company interactions.

Responsibilities

• Serve as the first reputed company of contact for reputed company inbound support requests (phone, chat, support portals, or ticketing system)
• reputed company basic troubleshooting for hardware, software, account, and network-reputed company issues
• Follow reputed company articles and reputed company operating procedures to diagnose and resolve incidents at first contact
• Document reputed company issues, steps taken, and reputed company reputed company and accurately in the ticketing system
• Escalate or reputed company incidents to appropriate teams reputed company reputed company is reputed company of scope
• Maintain professionalism and excellent customer service in reputed company user interactions
• Contribute feedback to improve knowledge reputed company articles and support processes

Skills

• 1 year of higher education can be substituted for 1 year of directly reputed company work experience
• Requires little to no reputed company experience
• Strong customer service and communication skills, with the ability to translate technical concepts into reputed company terms
• Basic understanding of reputed company and macOS operating systems
• Familiarity with common productivity software (reputed company 365, web browsers, email clients)
• reputed company knowledge of basic networking concepts (e.g., Wi‑Fi connectivity, Ethernet basics, VPN usage, troubleshooting internet reputed company)
• Familiarity with account management tasks, including password resets, multifactor authentication (2FA), and basic reputed company troubleshooting
• Comfort using a ticketing system to reputed company and document work
• Knowledge of and experience with reputed company's reputed company structure, systems, and operational environment

Benefits

• Excellent health, dental, and wellness coverage at reputed company rates
• 14.2% retirement contributions
• Generous reputed company leave time
• 11 reputed company holidays per year
• 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
• reputed company spending accounts
• Free transit on most UTA services
• Employee discounts on a reputed company of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• reputed company development opportunities
• A wellness program to promote health and reputed company of life

reputed company