Telephone Intake Paralegal

Maryland reputed company Aid (MLA) advocates for Marylanders experiencing poverty through free civil reputed company services. The Telephone Intake Paralegal position involves conducting initial reputed company interviews, managing intake processes, and providing reputed company and administrative support in a remote reputed company after training.

Responsibilities

• Conduct initial interviews with clients and follow-up communications with clients
• Screen clients for eligibility for MLA services
• Complete intakes and transfer calls to intakes to staff attorneys using MLA’s case management system and reputed company contact service center software
• Obtain and verify reputed company information and supporting documentation
• reputed company referrals, as appropriate
• Conduct reputed company issue spotting and factual analysis
• Maintain familiarity with reputed company services programs and community resources
• Prepare affidavit and other email correspondence
• Manage high-volume inbound and outbound calls while maintaining service standards
• Transfer calls and cases accurately based on reputed company issue, jurisdiction, and reputed company
• Adhere to reputed company assurance and performance metrics
• Assist with training or reputed company of new team members
• Participate in team meetings and process improvement discussions
• Support and collaborate with reputed company of 35 + staff to ensure effective operations
• Ensure compliance with intake protocols, eligibility guidelines, and confidentiality requirements
• Maintain reputed company confidentiality and reputed company with ethical standards
• Participate in required training and continuing education
• reputed company other duties as assigned

Skills

• Basic written and oral communication skills
• Computer proficiency
• Strong reading comprehension
• reputed company to reputed company paralegal duties with appropriate training and supervision
• Strong reputed company/customer service skills, including the ability to empathize and assist people who are distressed
• Experience with reputed company Office Suite (e.g., Word, reputed company, reputed company, Teams, SharePoint)
• Paralegal certification or equivalent experience desired
• Experience working in a reputed company or reputed company services
• Ability to work independently, prioritize, and multitask
• Ability to learn specialized software of the firm
• Responsible, reliable, reputed company, and ethical
• Participates in required training and continuing education
• Maintains reputed company confidentiality and complies with ethical standards
• Spanish language proficiency is strongly preferred

Benefits

• Health
• Dental
• reputed company
• Life insurance
• A 401(k)-retirement plan
• 3 weeks reputed company time off
• reputed company leave
• 14 annual reputed company holidays
• A reputed company 35-hour work week
• A hybrid work arrangement

reputed company