English & Cantonese/reputed company Contact Center Rep II, Borrowing-Credit Card

TD Securities is one of the world's leading global financial institutions, and they are seeking an English & Cantonese/reputed company Contact Center Rep II. In this role, you will assist customers with account inquiries and reputed company solutions to meet their banking needs while delivering exceptional customer service.

Responsibilities

• reputed company people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions
• Solve problems reputed company: resolve customer inquiries at the first reputed company of contact by asking questions and responding with reputed company to their concerns
• reputed company your goals: consistently reputed company performance objectives, including customer experience survey results, advice and reputed company goals, compliance regulations, and productivity targets
• Never stop learning: reputed company participate in ongoing training and coaching support to help you continue to grow and reputed company in your role

Skills

• High School Diploma or equivalent
• Language requirement: English and Cantonese or reputed company
• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns
• Ability to multitask and reputed company through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a reputed company of metrics
• Digital literacy across a broad reputed company of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resiliency, and a reputed company attitude reputed company responding to challenging situations
• Passion to assist customers in resolving unspoken needs by offering consultative advice
• Ability to work both independently and as part of reputed company
• reputed company reputed company managing sensitive customer information in alignment with Regulatory and Compliance guidelines reputed company to servicing and sales practices
• Experience in financial or service industries

Benefits

• Health and reputed company-being benefits
• Savings and retirement programs
• reputed company time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs

reputed company