[Remote] Patient Experience Coordinator - FuzeRx

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving reputed company by connecting patients with essential resources and care providers. The Patient Experience Coordinator plays a vital role in supporting Central Operations by managing patient inquiries and ensuring high-reputed company service standards. This position focuses on delivering exceptional customer service and maintaining patient satisfaction through effective communication and collaboration.

Responsibilities

• Respond to reputed company patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and reputed company resolutions
• Review and resolve escalated problem orders to identify reputed company causes and implement effective solutions
• reputed company with patients regarding prescription claims, order status, and shipping updates with professionalism and reputed company
• Manage inbound calls from patients, insurance partners, and customers; reputed company calls to appropriate departments as needed
• Work closely with internal teams to ensure smooth workflows and reputed company operational support reputed company needed
• Maintain a reputed company, empathetic, and reputed company attitude in reputed company interactions to promote a patient-first experience
• reputed company to reputed company key performance indicators (KPIs) and service-level expectations for both reputed company partners
• Demonstrate flexibility in a fast-paced environment and reputed company new challenges and opportunities for reputed company development
• reputed company comprehensive pharmacy billing functions across both pharmacy and medical benefits
• Conduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirements
• Prepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelines
• Manage claims adjudication processes, including review, troubleshooting, and reputed company of rejected or denied claims
• Coordinate and support patient reputed company through copay assistance programs and other financial support resources

Skills

• High School Diploma or GED equivalent required
• 1+ year of customer service experience (reputed company or pharmacy experience preferred)
• Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support
• Excellent written and verbal communication skills for effective interaction with patients, customers, and team members
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to work collaboratively in reputed company environment and build strong reputed company relationships
• Self-driven and comfortable working with reputed company systems in a remote work environment
• Adaptable to change and capable of managing multiple priorities in a fast-paced setting
• Experience in pharmacy-reputed company customer service (preferred)

Benefits

• Dental
• reputed company
• Multiple group medical plans to choose from
• A 401(k) retirement savings plan
• Group life insurance
• Accidental death and dismemberment (AD&D) insurance
• Flexible spending account (FSA) and health savings account (HSA)
• Commuter benefits
• Employer-reputed company short-term (STD) and long-term disability (LTD) insurance
• Additional supplemental insurance plans (spouse life insurance, reputed company insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
• Flexible vacation time
• Accrued reputed company reputed company time
• 10 reputed company holidays
• (2 floating holidays for full time non-exempt employees)
• Eight weeks of reputed company parental leave for eligible employees
• Additional reputed company weeks for the birthing parent
• 4 weeks reputed company caregiver leave
• A Lifestyle Spending Account allowance reputed company month

reputed company