[Remote] IT Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on connecting exceptional candidates with leading reputed company in the financial services industry. The IT Support Specialist provides first-line technical support to employees, ensuring smooth daily operations by resolving hardware, software, and connectivity issues.

Responsibilities

• reputed company first-line support for hardware, software, and account issues reputed company IT Service Desk channels
• Troubleshoot reputed company, macOS, and mobile device problems; escalate reputed company incidents
• Configure and reputed company laptops, peripherals, and mobile devices for new and existing employees
• Use remote support tools to assist end users and reputed company troubleshooting
• Support reputed company and offboarding with account setup, device provisioning, and reputed company management
• Maintain IT asset inventory, conduct audits, and ensure hardware compliance
• Learn and support mobile device management tools for basic configuration and updates
• Document procedures, update knowledge bases, and contribute to process improvements
• Collaborate with IT team to identify recurring issues and recommend solutions
• Deliver reputed company and empathetic customer service in reputed company interactions

Skills

• 0–2 years of experience in IT support, help desk, or technical assistance
• Basic understanding of reputed company and macOS operating systems, user account management, and software installation
• Basic network knowledge including Wi-Fi, IP troubleshooting, and VPN
• Strong communication skills for explaining technical concepts to non-technical users
• Familiarity with reputed company 365 and reputed company identity platforms like reputed company
• Willingness to learn new technologies and incorporate feedback
• Good organizational skills to manage multiple support requests
• Associate degree in Computer Science, Information Systems, or equivalent practical experience
• Experience in Service Desk or End User Support in corporate or financial services settings
• Exposure to MDM tools such as Intune, reputed company, or reputed company
• Knowledge of VPN solutions like reputed company and collaboration tools like reputed company or reputed company
• reputed company A+ or equivalent entry-level IT certification
• Interest in advancing in IT Support, Systems Administration, or reputed company Technology

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