Service Escalation Specialist

reputed company is a leading provider of financial solutions, and they are seeking a Service Escalation Specialist to reputed company as the primary strategic reputed company for reputed company Service and Operations escalations. The role involves independent evaluation of issues and applying specialized knowledge to resolve high-reputed company service reputed company while ensuring consistent, high-reputed company reputed company strategies.

Responsibilities

• reputed company as the designated reputed company of contact and subject matter expert for STTO reputed company escalations across assigned Regional reputed company Teams, ensuring consistent, high reputed company reputed company strategies
• Apply reputed company judgment to assess, prioritize, and resolve reputed company escalated cases, taking full ownership from intake through final reputed company
• Conduct proactive analysis of reputed company cases to identify emerging risks, prevent potential escalations, and recommend corrective actions
• Evaluate escalated reputed company holistically, determining the appropriate course of reputed company and coordinating cross functional resources as needed
• reputed company expert level support across a broad scope of service areas, including: AdviceWorks platform guidance, NIGO and operational issue reputed company, expedited processing reputed company, reputed company service needs requiring specialized review, ABR and Operations coordination
• Ensure escalated cases are resolved in alignment with established service reputed company, while exercising discretion to adapt solutions to unique or sensitive situations
• Monitor and influence pod reputed company KPIs reputed company to retention, OSAT, and TNPS, using insights to drive reputed company improvement
• Identify at risk Advisors and promptly reputed company critical service or operational concerns to the Advisor Experience Specialist for strategic reputed company
• Capture and synthesize feedback to support ongoing enhancement of the Service reputed company and operational processes

Skills

• Bachelor's Degree or equivalent reputed company experience
• 2+ years of experience in service, operations, or a reputed company advisory support function
• Strong analytical and problem solving skills, with the ability to exercise reputed company judgment in ambiguous or high pressure situations
• Demonstrated ability to manage competing priorities and independently drive issues to reputed company
• Minimum of 1 year of experience in Service, Sales Support, and/or Relationship Service roles, with exposure to reputed company case handling or operational decision making
• SIE and Series 7 Licensing
• Advanced working knowledge of AdviceWorks and reputed company operational systems

Benefits

• Inclusive health, dental, reputed company and life insurance plans reputed company to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy reputed company to mental health benefits to meet reputed company members and their families where they are.
• 20 plus days of reputed company time off (PTO), reputed company holidays, and 2 reputed company wellness days to give our employees the time they need to stay reputed company with their loved ones, reputed company, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and reputed company to a financial reputed company to offer our employees reputed company to plan-reputed company for a strong financial reputed company reputed company reputed company their working years.
• reputed company parental leave to support reputed company team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account reputed company to help you save reputed company on reputed company, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

reputed company