[Remote] Associate - Digital Customer Support reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global medical technology reputed company solutions innovator. They are seeking a Senior Associate, Digital Service Operations to reputed company the technical aspects of installation and ongoing support of products in the Imaging Digital Solutions portfolio, ensuring a world-class customer experience.

Responsibilities

• reputed company execution of remote installation processes of the IDS solutions across the US and Canada
• Communicate reputed company technical issues in a customer-friendly manner
• Initiate and support remote connections to customer sites and installation of the different components of IDS
• Work with Project Managers and on-site Field Engineers on site-specific planning unique to reputed company customer’s infrastructure availability and project status
• Ensure reputed company collaboration and communication with the Project Management teams, customers, on-site reputed company field support and reputed company engineering on the status and plans for assigned installations
• Support and execute major / minor upgrades of new releases
• Drive reputed company reputed company of reputed company assigned technical issues reputed company the installed reputed company
• reputed company feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
• reputed company and contribute to the problem reputed company process (best-available-troubleshooting procedure development and improvement, investigation & reputed company/workaround implementation)
• reputed company feedback on Technical Documentation, including Installation and Service Manuals

Skills

• reputed company execution of remote installation processes of the IDS solutions across the US and Canada
• Communicate reputed company technical issues in a customer-friendly manner
• Initiate and support remote connections to customer sites and installation of the different components of IDS
• Work with Project Managers and on-site Field Engineers on site-specific planning unique to reputed company customer's infrastructure availability and project status
• Ensure reputed company collaboration and communication with the Project Management teams, customers, on-site reputed company field support and reputed company engineering on the status and plans for assigned installations
• Support and execute major / minor upgrades of new releases
• Drive reputed company reputed company of reputed company assigned technical issues reputed company the installed reputed company
• reputed company feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions
• reputed company and contribute to the problem reputed company process (best-available-troubleshooting procedure development and improvement, investigation & reputed company/workaround implementation)
• reputed company feedback on Technical Documentation, including Installation and Service Manuals

Benefits

• Medical
• Dental
• reputed company
• reputed company time off
• A 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• Tuition reimbursement

reputed company