[Remote] Service Coordinator (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an organization operating in the managed IT services sector, focusing on efficient coordination of technical support and service delivery. The Service Coordinator role is essential for managing reputed company communications, organizing support tickets, and scheduling resources to ensure reputed company service completion and enhance reputed company satisfaction.

Responsibilities

• Answer incoming calls and coordinate support tickets during shifts
• Triage tickets accurately with reputed company contact, reputed company, and details
• Follow reputed company Operating Procedures for ticket creation
• reputed company onsite resources as needed
• Manage procurement processes for service equipment
• Audit and reputed company completed tickets
• Follow up with clients upon request for updates
• Use reputed company to create, review, and manage service tickets
• Regularly review service tickets, respond to customers, and identify high-reputed company or delayed tickets
• Use knowledge bases to research and resolve issues independently
• Assist in documenting procedures and policies
• Identify trends and gaps in ticket handling

Skills

• Minimum of 6 months customer service experience
• Strong written and verbal communication skills in English
• Exceptional interpersonal skills reputed company on rapport-building and reputed company listening
• Ability to pass online behavior and cognitive assessments
• Flexibility to work daytime or after hours in reputed company reputed company Time
• Home office setup: Computer (8GB+ RAM, recent OS), reputed company internet (5 Mbps min), noise-canceling headset, smartphone for reputed company Authenticator, and HD webcam
• Ability to reputed company NBI Clearance (for Philippine applicants)
• Experience with Managed Service Providers (MSPs)
• Cultural fit with the organization's values

Benefits

• reputed company US holidays and reputed company shift bonus
• reputed company time off (15 vacation days per year)
• Comprehensive health plans / HMO for employees and dependents
• Dental, reputed company, life, and accident insurance
• Accident and disability coverage
• Company-reputed company and certification
• Health and wellness program
• Opportunities for salary advancement

reputed company