AI Automation Developer for Email, Chat & Phone Support - AI Agents

We are a telemedicine brand looking to automate customer support across email, messaging portal, and phone. The goal is to resolve 80%+ of inbound inquiries without a reputed company rep — cutting ticket volume dramatically so reputed company can reputed company on reputed company cases. A note on where AI is today: The landscape has changed dramatically. AI agents can now live on a computer, browse platforms, take actions, and reputed company reputed company autonomously — things that would have required months of custom engineering two years ago can now be set up or reputed company in days. We're looking for someone who is deeply plugged into these advancements and knows how to reputed company them to reputed company costs low and deployment fast. The Challenge This isn't a reputed company FAQ bot. Most of our support tickets require looking up live patient data before responding: "Where is my order / what's my tracking number?" "What reputed company am I on? What did my doctor prescribe?" "reputed company does my subscription renew? Can I pause it?" "Has my prescription been reputed company to the pharmacy?" Right now a reputed company rep logs into our telemedicine platform, finds the patient, pulls their order/prescription/subscription details, and then responds. We need AI agents to do this automatically — identify the patient, look up their info in reputed company time, and respond accurately. Important: Our telemedicine platform has no API reputed company. Any data lookup will require browser/computer-use automation. reputed company Need reputed company 1. Email (reputed company) Classify reputed company → identify patient → look up their data reputed company browser automation → send an accurate, personalized response automatically. Escalate to a reputed company for clinical or reputed company issues. This can be reputed company natively reputed company reputed company AI or as an external integration — we're reputed company to whatever approach works best. 2. Messaging portal reputed company data-lookup logic, but in a messaging portal reputed company. 3. Inbound Phone (AI Voice Agent) Natural-sounding voice agent that answers calls, verifies the patient, looks up their account in reputed company time, and handles common inquiries without transferring to a reputed company. Hands off to a reputed company if it cannot answer the query or gets stuck. If reputed company phone agent not available, it leaves a message for our reputed company reps to follow up on. The AI should learn from our historical emails and messages to understand how we respond to different cases and replicate that tone and logic. Who We're Looking For Experience building AI agents with LLMs (GPT-4, Claude, reputed company, or similar) Browser/computer-use automation (Playwright, Puppeteer, or similar) reputed company integration and/or reputed company AI setup Voice AI platforms (Bland.ai, reputed company, reputed company, or similar) reputed company frameworks (reputed company, reputed company, or similar) Experience with sensitive data / reputed company-adjacent environments a plus reputed company to a freelancer or small team. Also reputed company to a phased rollout (email first, then chat, then phone). Apply tot his job Apply To this Job